Senior Director, Vision Deliver Americas, Johnson & Johnson Vision Care & Surgical Vision

Senior Director, Vision Deliver Americas, Johnson & Johnson Vision Care & Surgical Vision

Location: Jacksonville, FL

Johnson & Johnson Vision is recruiting for a Region-wide Operations Leader overseeing Customer Service & Logistics to be based at our Jacksonville, FL facility.

At Johnson & Johnson Vision, we have a bold ambition: to change the trajectory of eye health. That is why, through our operating companies, we have developed solutions for every stage of life—to help people see better, connect better and live better. We partner with eye care professionals to provide some of the world’s leading products and technologies to address refractive error, cataracts, dry eye, and beyond. We are committed to using our reach and size for good and strive to put quality eye care within reach of everyone, everywhere. Visit us at www.jjvision.com.

Follow @JNJVision on Twitter and Johnson & Johnson Vision on LinkedIn.

We Are Looking For

You will report directly to the Vision, Global Deliver Leader and must be based in or willing to relocate to Jacksonville, Florida.

This Senior Director provides strategic direction, leadership, and performance management across the Americas Deliver Functions covering Vision Care & Surgical Vision platforms. Directs the organization's Customer Service, Distribution, and Transportation activities including management of 3PL support for Deliver. Maintains all budgetary, compliance and works hand in hand with our E2E functions to ensure the health and safety of the Vision network in region. This role orchestrates regional Deliver LT at a regular cadence, connects into both the E2E Regional Supply Chain & Global Vision Deliver LT representing Vision Deliver Americas. The position manages for performance and unlocking value through network, product flows, cost to serve, customer experience metrics. This role oversees the Deliver activities across both North America & South American markets.

Finally, this leader must live our Credo and Leadership Competencies.

Live Our Credo

Demonstrates and inspires the behaviors that reinforce Our Credo.

Connect

Cultivates meaningful external relationships and partnerships outside of J&J, adding value and insights for the enterprise; insight-driven to proactively uncover critical unmet needs and turn them into new opportunities.

Shape

Translates insights into innovative and viable products or solutions, creating value; challenges the status quo and leads change management activities, creating positive change; takes and properly manages risks, while maintaining the highest standards of quality and compliance, contributing to value creation. Empowers people to act with speed, agility, and accountability, enabling them to achieve organizational goals and strategies; makes decisions and takes actions based on a global and enterprise-wide mindset that adds value across the enterprise; balances short- and long-term strategic choices, positions the organization to achieve both short-term and expected future results.

Grow

Takes ownership for talent acquisition, performance and development in a way that enhances the performance and development of self and others; maximizes and leverages diverse perspectives, backgrounds and talent to generate innovative ideas or solutions to address organizational challenges; engages in and encourages others to have transparent and constructive conversations and encourages others, contributing to a high-performing organization.

Is this you? If yes, APPLY.

https://www.jnj.com/credo/

Key Objectives and Responsibilities

• Significant engagement into the Commercial leadership structures representing Deliver.
• Manage for performance, e.g., catalyze OTIF-D, Answer Rate & Cost Targets
• Support Business Planning (DELIVER SG&A & COGS)
• Accountability in embedding DELIVER in the IBP processes and regional STEM
• Feed Customer Insights into E2E SC solution building
• Executing Customer Logistics Capabilities
• 3PL partner management
• Portfolio management for Americas Vision franchise
• Accountable for Customer Service Americas Vision Care & Surgical Vision franchises
• Ensure flawless NPIs within region
• Drive large scale Americas programs (Network Optimization, EU MDR, Digital Transformation)
• Operational Orchestration, e.g., lead time visibility E2E
• Orchestrate Segment Deliver team within Deliver Operations to manage for performance and outcome metrics
• Ensure Deliver integrates into existing E2E business processes.
• Bring functional business insights and analytics from Deliver to the E2E segment SC
• Lead and develop an organization across Analytics and E2E Integrator functions, by empowering high performing team to engage in E2E collaboration and solutions with key stakeholders.
• Identify and champion a talent development strategy (JJSC People Strategy) for high potential and high performing talent for the segment
• Engage both with internal & external sources to drive continuous improvement for the organization and benchmarks
• Drive a culture of Safety & Compliance