Senior Customer Business Partner - Kleenex and Amazon Fresh

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

The Senior Customer Business Partner (Sr. CBP) is accountable for all aspects of building, selling, and executing joint business plans that deliver the objectives of the Amazon and Kimberly-Clark Family Care. The primary commercial objectives include but are not limited to net sales, share, and sale inputs/ controllables for Amazon.The Sr. CBP will conduct Joint Business Planning alongside key customer contacts to gain alignment on goals and plans. This role will collaborate with various stakeholders to execute the plan and check/adjust as necessary to achieve agreed upon goals. Internal to K-C, the Sr. CBP is responsible for leading key planning processes and engagements for assigned customer/BU(s) including Annual Operating Plan and Business Planning Processes, ongoing communications, and others as needed to ensure alignment with BU Strategies and adherence KC planning policies and processes. The Sr. CBP will collaborate with cross function customer team members as needed to better analyze, build and execute the business plan.

In this role you will:

• Own the Amazon Fresh / Kleenex relationship internally and with Amazon vendor managers

• Collaboratively build and implement the customer business plan

• Manage delivery of plan and business objectives; check and adjust as necessary

• Maintain trusted relationship with assigned customer to ensure KC is positioned as a trusted partner to lean on in achieving business objectives

• Have accountability and ownership for delivering results by looking to solve gaps with existing resources, trade dollars and engage with BU sales as needed to solve

• Conduct business and data analysis to build data driven recommendations for improvements and advancements

About Us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, million of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

• Bachelor's degree

• 4+ years of progressive experience in exempt/upper-level management of customer development, and proficient in customer, category and trade management

• Effective experience presenting to Executive Level staff

• Strong record of exceeding sales objectives

• Strong negotiation skills as well as strong oral, verbal and written communication skills, results and strategy orientation, business intuition, business management and planning, brand management, leadership, building strong relationships, statistics and quantitative business analysis, change management and team management

Preferred:

• Knowledge of forecasting and experience with supply and demand

• Experience working in Consumer Package Goods (CPG) industry and K-C customer/retailer accounts and familiarity with Amazon/Amazon eco-system

• Digital commerce experience

• Track record of developing and executing unique solutions and innovation to customers

• Digital commerce experience

• Experience with PowerBI, SQL query tools, Edge, Profitero and Commerce IQ tools

• Experience creating actionable insights with retailer consumption data and consumer insights.

• Mentoring, networking, employee training and development, resource management, prioritization, cross-functional, superior customer service and problem solving

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 – when prompted for employee ID, say “OTHER CALLER” -  or kcchrprod@service-now.com for assistance. You must include the six digit Job # with your request.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark’s sole discretion.

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