Senior Claims Specialist - Liability, Specialty & Major Accounts

Professional

Sydney, NSW, AU, 2000 Brisbane, QLD, AU, 4000 Melbourne, VIC, AU, 3000

Customer Services & Claims

Allianz Australia

ALLIANZ AUSTRALIA SERVICES PTY LTD

Full-Time

Hybrid working

Permanent

53818

Non-Executive

Senior Claims Specialist - Liability, Specialty & Major Accounts

Allianz Commercial’s Specialty & Major Accounts division is looking for a senior claims specialist to join our Liability Claims team in Australia. The Liability claims portfolio includes personal injury, property damage and entertainment.

Reporting to the National Manager – Claims, Specialty & Major Accounts, the successful candidate will manage a variety of complex, high-value Liability claims across Australia and New Zealand. They will develop and oversee claims resolution strategies for their assigned portfolio and manage external service providers with a high degree of autonomy, while engaging with Allianz Commercial’s market-leading global claims community.

They will provide claims and industry trends feedback to underwriters, actuaries and our global Chief Claims Office, and support business development initiatives involving the Liability line of business. Their ideas to improve our current ways of working will be very welcome.

You'll be responsible for

• Manage a complex portfolio of commercial line claims with high exposure across multiple jurisdictions, adhering to authority levels within the Liability business line.
• Engage with global "large loss" teams as per authority procedures and uphold a "no surprises" reporting philosophy.
• Develop relationships with customers and brokers, and contribute to the delivery of a superior claims service which puts the best interests of our customers at the heart of everything we do.
• Monitor assigned claims portfolio to ensure claims are handled efficiently, appropriately, and in compliance with regulations.
• Report and present complex loss and claims information to stakeholders, maximize recoverable income through proactive reinsurance engagement, and manage external service providers.
• Support business development initiatives and keep abreast of claims and industry trends.

About you

• Require extensive experience in complex claims handling within relevant business lines, or a lawyer with a minimum of 5 years post-qualification in insurance litigation.
• Must possess good technical knowledge of relevant business lines, including independent coverage assessment and a comprehensive understanding of the legal process.
• Need to have excellent communication skills, with the ability to influence, alongside strong analytical, strategic, and problem-solving abilities.
• Should have highly developed negotiation and investigation skills, with a capacity to effectively plan, prioritize, and manage tasks and resources.
• Must maintain current knowledge of insurance guidelines, legislation, and regulations, demonstrate proficiency with relevant systems and tools, and uphold a growth mindset with a commitment to ethics and professionalism.

What's on offer

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

About Allianz

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.