Senior Analysts - Commercial Services

“Reimagine the possibilities” at Johnson and Johnson Global Services! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Services team, you will have exclusive access to a network of professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Services, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services in the Financial Services Innovation - Strategic Customer Group process area. The Global Services organization provides best-in-class, cost-effective services, and compliance—in a J&J way—to our Operating Companies around the world.

The Analyst 2, Strategic Customer Group, is responsible for service delivery of Commercial Services process functions serviced by GS Manila in J&J.

Key Responsibilities:

1. Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo

2. Maintain Operational Excellence

• Perform day to day operations of Strategic Customer Group team.
• Is the single point of contact, rapid response hub for developing contracts, customer analytics (preparation of customer-ready analytics and materials for the field to support customer updates and negotiations) and CPC governance (rules and processes for approving deal exceptions).
• Ensure timeliness, completeness, accuracy and validity of information (ex. price, customer, contracts/agreements, product, etc).
• Prepare various business reports (ex. Price exception analysis, GPO Supplemental List, etc).
• Prepare and calculate rebates, accruals.
• Ensure that documentations are complete and up to date.
• Resolve complex or critical process issues.
• Handle risks through mitigation.
• Support auditors and legal authorities with the execution of required activities.
• Ensure strong internal controls are in place, in order to achieve “adequate” internal and external audit ratings.
• Good interpersonal and relationship building skills to help shape and model the desired culture.
• Results driven, builds strong internal relationships.
• Ability to express ideas and information in an organized and logical manner.
• Quantitative and analytical skills for problem solving and issue /risk mitigation.
• Critical thinking.
• Customer-centric mindset.
• Well versed in report automation and very articulate in managing Huge data. Excellent in Excel, database Skills (like Macro, Qlik and Power BI)

3. Talent Management

• None Stated

4. Be a Trusted Business Partner

• Business Partner focused and influencing skills.

5. Create Game-Changing Innovation

• Deploy/Implement process improvements.
• Receptive to change.