SAP Support Analyst-PP

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SAP Support Analyst-PP

Jobs post

• Philadelphia, Pennsylvania, United States of America, North America Location
• Negotiable Salary
• SAP Technology
• Permanent Type
• Onsite Workplace

Position Summary

We have recently embarked on a multi-year project to implement SAP S/4 HANA & MES (Manufacturing Execution Systems) at all manufacturing locations. To support our growth, we are implementing a single instance, private cloud-based SAP S/4HANA environment with on-premise MES software at each manufacturing location. This role will work with others on the team to resolve user issues in our SAP/MES environment, primarily in PP, ePPDS, MM, QM, WM, and MES.

Primary Responsibilities

* Ability to interpret and clarify incoming SAP incidents and service requests

* Support SAP PP, MM, QM, WM, MES, and ePPDS processes and make continuous improvement recommendations.

* Develop a working knowledge of the organization to efficiently route business support and clarifying questions to the right people.

* Work with the SAP support team and SAP Basis as needed to share knowledge and approaches to issues.

* Enter SAP OSS/ECS tickets as needed and work to resolution.

* Work with end users to understand issues, suggest resolutions, and follow up to ensure closure.

* Consult with IT personnel as necessary to diagnose and resolve system or networking issues.

* Interact with vendors for assistance with incident resolution as required.

* Document recurring solutions to incidents.

* Attention to detail and following a consistent approach to problem-solving are critical skills.

Basic Qualifications

Education:

* Bachelor's degree in Computer Science, Engineering, Business, or comparable work experience.

* SAP training, certifications, tools, and methodologies are a plus.

Experience:

* At least three years of experience supporting SAP, preferably with S/4 HANA in a manufacturing environment.

* Strong knowledge of SAP PP and MM is required. Additional experience with QM, WM, ePPDS, and MES is preferred.

* Experience working in an ITIL-based service management environment

Interpersonal Skills:

* Excellent communication skills

* Strong organizational and team collaboration skills

* Ability to answer questions clearly and concisely both verbally and in writing to various technical levels

* Enjoy working with other functional leaders and staff to understand needs and provide solutions

* Excellent listening skills and always seeking first to understand the customer's concerns and needs

* Effective time management skills

Technical Skills:

* Strong logical and analytical thinker

* Attention to detail

* Able to find root causes of problems and quickly determine efficient solutions

* Strong verbal and written communication skills

Other Skills:

* Ability to effectively plan and organize

* Ability to work under pressure and maximize efficiency

Essential Functions:

* The ability to predictably and regularly attend work and to be punctual

* The ability to read and understand documents and drawings

* The ability to work collaboratively with others

* The ability to deal politely and professionally with customers and coworkers.

* The ability to perform several tasks at once.

* The ability to follow defined processes and achieve individual and department goals.

* The ability to use a computer to communicate, create, and access information.

Special Requirements

* Ability to travel (US and internationally) approximately 5%

* Ability to occasionally work evenings and weekends as needed for training and support of various shifts and global offices

Reference

PR/120215_1723729682

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