Sale & Service Administrator
Main tasks
Including but not limited to :
Sales operation
- Ensure all 3rd party material items are recorded in share folder
- Sales order processing in CRM, ensure data entry accuracy
- Preparation of sales contract documents
- Maintain shared folder to record all sales related documents
- Coordinate with logistics on deliveries to ensure delivery deadlines can be met
Service operation:
- Daily service order processing in CRM, Mobile X, ensure data entry accuracy
- Ensure PM order list is well prepared weekly.
- Ensure service quotations, contracts were well managed.
- Maintain new installation ibase in system.
- Maintain NPS survey sending in/out ontime.
- Maintain Utilization monthly report for service engineer.
- Ensure all 3rd party material items are recorded in share folder
- Coordinate with logistics on deliveries to ensure delivery deadlines can be met
3.CRM, CPQ, Mobile X Training (Ordering process in CRM system)
- CRM and CPQ training/refresher course conduct to the sales rep
- CRM and Mobile X training/refresher course conduct to the engineer
- Explore new features in CRM and inform the team
- 1st level key user for CRM
- Work closely with Marketing Executive on the CRM hygiene to improve CRM hygiene
Demo and Inventory Management
- Ensure all local demo loan are updated in system.
- Ensure all spare part inventory are well tracked with 3PLs.
- Ensure all tools inventory are calibrated ontime.
- Monitoring and ensure low demo inventory to reduce working capital.
5.Purchasing, return, recall and write-off:
- Work well with logistics team to manage new tools buying process, calibration process, loan process.
- Work well with quality control, sales, service team to assit recall project for product, spare parts.
- Work well with logistics to return the defective goods, exchange items to avoid extras fine from factory.
- Work well with finance team in write-off process.
6.Tender assistant
- Tender submission – E-bidding of Zeiss and third party
- Upload all tender submission, verify specification, and contract sales document in shared folder
7.Other duties:
Any other duties as assigned by the management
Education
- Bachelor’s degree in any related field
Experience
- Minimum 5 years of experience in sales administration or business operations environment in medical device industry, preferably with ophthalmic products
- SAP CRM experience preferred
Other skills
- Excellent interpersonal and communication skills
- Excellent organization skills
- Multi-tasker and able to work under tight timelines
- Meticulous and detail oriented
- Work independently with minimum supervision
- High proficiency level in computer skills in MS office (Outlook, Word, Excel, Power point)
- Pleasant personality and proactive mindset
- Good command of spoken & written English
About the company