Risk, Control & Compliance Manager (Toppen Shopping Centre)

Our vision “To create a better everyday life for the many people” is the reason why IKEA and our centres exists and why people choose and love to come to us. It is the driving force behind our success.

We believe home is the most important place in the world and by becoming “The leader in life at home” we will secure a strong brand position for IKEA and stimulate home furnishing interest on our markets. We want to be the “Preferred shopping centre destination” for retailers and business partners. For a successful future we must secure “Growth with long term profitability” and we will do this by a consistent focus within our four strategic cornerstones of Growth, People, Sustainability and Costs. 

Acting like a market leader in all our decision making and securing a “Market Leadership Mentality” in our organisation will drive us to reaching our vision.

Integrating risk and compliance framework into the Ikano Retail enhances efficiency and fosters risk-aware organization. The Risk, Control & Compliance Manager (RCCM) leads and inspires the centre team, co-workers, and external security guard service to optimize safety, security, and compliance in the centre for both the customer, and co-workers, using the knowledge of Ikano Safety and Security Manual and Standard operating procedures. To ensures the Risk and Compliance agenda is delivered, creating a healthy working environment mitigated risk. Functions are supported in identifying, assessing, and proactively managing risks, ensuring compliance with Ikano Safety and Security rules and local legislation.

Your assignment

Building Business Competence

• Work together with relevant stakeholders to ensure compliance with business processes and SOPs and Identify safety & security hazards and process gaps, incorporating preventive and control measures.
• Define and implement operating procedures, and standards that aligned with local authorities, Ikano requirements, ensuring the safety and security systems meet Ikano requirements and local legislation. Develop and maintain operational guidelines and procedures in accordance with company standards.
• Support the design and build-up/rebuild of the centre to implement Ikano safety & security requirements. Including develops training materials for co-workers and external partners aligned with Ikano’s risk appetite.
• Ensure compliance with company standards for fire prevention, intrusion alarm, access control, video surveillance, safety systems.
• Responsible for training administration of risk knowledge, and working methods, including audits, reports, and maintaining/filing records as required.  Educate and empower co-workers and service providers on Ikano Code of Conduct, Anti-corruption & Bribery Policy, operational procedures, and local legislation relating.
• Lead and drive risk topics regarding potential operational challenges in the units including implementation of the crowd management plan, traffic plan, process gaps, and risk exposure.
• Ensure compliance with internal and external audits, including Sec Check, insurance, and authority inspections and develop action plan for centre administration, in consultation with the department managers and Ikano Retail RCCM, ensuring implementation in line with SOPs.
• Coordinate with the Emergency Response Team and management to handle emergencies per the Emergency Management Plan and represent Ikano with external agencies (e.g., police, fire brigade) and keep management updated on regulatory changes.
• Drive a Risk & Compliance culture by leading efforts to identify, implement, and assess systems that reduce business loss, financial impact, and prevent incidents. And develop a compliance process with department managers and Ikano Retail RCCM to identify improvement potentials and report status on tertial basis.
• Investigate and report internal and external incidents per Ikano and local legislation requirements, recommending resolution and update as necessary. Coordinate insurance claims procedures with Ikano RCCM and local insurers, conducting root cause analysis.
• Be the initial point of contact for suspected fraudulent activities or unethical behavior and conduct investigations as needed.
• Manage safety & security budget on Opex & Capex and commit to creating a positive impact on people and the planet through actions that support long-term sustainability objectives.

• Bachelor’s or master’s degree in occupational health/safety, a related field with 10+ years of experience in compliance role within retail or related industries (min with 3+ years in managerial level.)
• Experience with incident reporting and claims handling, managing FCC and security guards, and dealing with fire drills, system testing, and crisis management and ability to influence and develop people and act as a role model with strong management, and leadership experience.
• Experienced in investigating fraud and unethical behaviours as well as setting and implement long-term strategic plans, budgets, and tracking goals.
• Ability to quickly develop knowledge of the local market and business conditions with strong technical knowledge of security and safety systems and understand profit and loss and how to affect its result through their actions.
• Proficient in data & trend analysis to identify risks and optimize performance, with strong MS Office skills.

We hire based on our values. Watch the video and answer the following question in your application: 

Tell us about a time you did something wrong at work. How did you handle it and how did you address the mistake? What did you learn from this experience?