Manage the day-to day-activities and performance of a small team of Production Specialists
Set team goals that align with strategic business objectives around cost and quality management, itinerary optimization, and tour personalization
Develop and monitor the team’s KPIs and assist in creating improvements
Establish individualized development plans with staff in accordance to their skills, attributes, and goals
Facilitate ongoing training, professional development, and career growth for staff
Support the team to effectively collaborate with colleagues, suppliers, and Tour Directors to ensure for a successful tour experience
Identify tour production constraints and proactively implement solutions
Monitor on-tour customer feedback and ensure your team is equipped to actively support groups on the road
Manage major incidents on-tour and assist team members with smaller emergencies, empowering them to act according to customer experience and cost constraints
Refine existing production processes and procedures to maximize efficiency, scale, and improve customer experience
Partner with cross-functional teams to implement changes and improvements to the tour production cycle
5+ years’ experience, Tourism/Travel or Operations is preferred
Excellent people and stakeholder management skills, with experience leading a team and/or coaching other professionals being preferred
Proven track record of providing excellent customer experiences
Ability to work in high pressure environment and meet deadlines
Attention to detail and ability to work in a diligent and organized fashion
Strategic and analytical mindsets whilst actively engaged to run day-to-day priorities
Exceptional problem-solving skills and comfortable in a fast-paced, dynamic environment
Passion for international travel and education with global cultural experience
Fluent in English & Spanish, written and spoken
Proficient with Microsoft Suite (Outlook, Excel, PowerPoint, etc.)
Interest in technology, database management, and Lean Methodologies are not required but are a plus
EF Educational Tours allows educators in North America to incorporate international travel into their lesson plans. Our escorted tours, known as the Global Classroom, bring student groups to experience first-hand the very best historic, cultural, and natural sites in the world. For more detailed information, please visit us on www.eftours.com.
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.
