Product Specialist Manual & Robotics
The Product Specialist – Manual & Robotic is responsible for setting up, rolling out and managing the business for a specifically designated product or grouping of products in a designated area. This individual is responsible for supporting agents and distributors in the sales of the designated product or grouping of products. He/She will provide customer support and teamwork with regional franchise, particularly through partnership with the sales teams.
To grow Stryker's Joint Replacement business by directly selling Hip and Knee products to Orthopedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
The Product Specialist – Manual & Robotic provides clinical product support to end users along with guidance and assistance during Mako surgical procedures.
Essential Duties & Responsibilities:
Serve as front-line clinical and technical support to surgeons and hospital staff before, during and after surgical procedures.
Train and guide surgeons and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes.
Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).
Educate surgeons and staff on the clinical benefits of the robot and best practices with confidence, enthusiasm and respect.
Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Obtain certification for each application needed to perform independent case coverage.
Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
Key Talents / Skill Requirements
Excellent communication skills with proficiency in spoken and written English.
Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values.
Confidence and persistence.
Patience and self-motivation.
Analytical and planning skills.
Flexible approach to work to adapt to changes.
Strong teamwork and networking skills.
Commercial and business awareness.
Valid driving license.
Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issuesr
OR experience
Willingness to travel
Qualifications/Experience:
0-1 years Sales experience with Diploma in related field. Higher Education advantageous.
Market knowledge and Medical Background preferred
First professional experience in sales of capital goods or consumables requiring explanation or many years of experience in clinics / OR
