Product Manager / Product Owner - Customer Lifecycle

Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.

One part of PRODUCT MANAGER / PRODUCT OWNER role at Wallee, is to focus on the payment (Collecting & Payment Facilitator) product strategy, end-to-end product definition, Profit & Loss and success of a product during its life cycle. The second focus area is support in story writing, refinement coordination, development planning, collaborating with stakeholders and guiding the development teams for a reliable estimation on Jira story level.

Key Functions

• Support and end-to-end implementation of the customer lifecycle strategy & portfolio
• Ownership of the onboarding and merchant portal lifecycle (customer lifecycle)
• Journey definition together with UX 
• Go-to-Market concept & rollout
• Product operationalization (Documentation, Sales & Support training, contract, KPI definition and monitoring, etc.)
• End to end Requirements Engineering from customer onboarding to the customer portal incl. reporting and self-service
• Analysing and mapping existing and new business processes
• Stakeholder management (customers, partners users and internal teams)
• Support user story creation incl. acceptance criteria
• Solution review (functional process) before development
• Reviews and accepts the work completed by the development team, ensuring that it meets the defined acceptance criteria and delivers the expected value to customers
• Collaborate with colleagues Product Managers, PO’S/RE’s, Delivery Planning Manager, User Experience, Project Management, Customer Support and Sales
• Write the technical product documentation together with Development.

Responsibilities

• End to End Customer Lifecycle Ownership
• Product Life Cycle Management 
• Market trend & behaviour research
• Business requirements management
• Regulatory and Compliance
• Competitive analysis 
• Support creation of user stories and definition of acceptance
• Ensuring the development team has a clear understanding of what needs to be built.
• Close collaboration with the development team & product managers / owners
• Ensure product backlog items are refined and estimated
• Accept or reject work results based on acceptance criteria 
• Reviews (definition and implementation)
• High level technical business solution consulting together with PM
• Technical product documentation

• English, (German of advantage)
• Experience in product management within the payment industry
• Strong customer oriented mindset
• In-depth knowledge of payment products
• Strong understanding of Agile and Scrum methodologies
• Excellent analytical, problem-solving, and decision-making skills
• Proven ability to manage multiple projects simultaneously and meet deadlines
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively
• Proficiency in product management tools (e.g., Jira, Trello) and data analysis software (e.g., SQL, Excel, Tableau)
• Leadership
• Requirement Engineering
• Teamplayer

Preferred Qualifications:

• Certified Scrum Product Owner (CSPO) or similar Agile certification
• Experience as a Product manager and owner
• Experience with customer experience and user interface design

• Be part of an agile, young team and make a lasting impression on our products with your ideas
• You will play a decisive role in shaping products in a dynamic company and work together with leading companies in the financial industry on international projects.
• As an innovative company, we offer flexible structures and flat hierarchies
• 4 weeks Remote Working per Year
• Free coffee, tea and soft drinks
• Team events and regular social gatherings

• We offer a modern and safe working environment.
• You are part of an agile, young team and shape our products sustainably with your ideas.
• As an innovative start-up, we offer flexible structures and flat hierarchies.
• Cooperation with motivated colleagues and numerous personal development opportunities.

We are looking forward to hear from you.