R&D Operations and Business Excellence Manager

Position Purpose:

Main purpose of this position is to provide operational, logistic, and process leadership and support to R&D Japan overall as well as to its constituent functions to assure efficiency and sustainability of R&D Japan’s operations.  Expected areas of coverage include support for budget development and tracking, resource planning and tracking, objectives tracking, outsourcing, procurement, process improvement, and digital transformation, among others.  The incumbent will seek synergy with similar roles within R&D Japan as well as make effort to be connected to the CSL R&D Business Operations Network to stay abreast of the relevant Global activities.

Reporting Relationships:

This position reports into Head of R&D Japan.

Main Responsibilities and Accountabilities:

Provide leadership and support for improving operational efficiencies

• Various functions that constitute R&D Japan use the same or similar processes in conducting their business activities, such as budget and resource planning and tracking; this role will optimize these processes for enhanced accuracies and reduced wastes
• This role will support function heads to accurately grasp the budget and resource utilization in a timely manner to allow optimal decision making such as adjustment and repurposing
• This role will collaborate, as appropriate, with enabling functions such as Procurement, Finance, Human Resource, I&T, etc.

Provide leadership and support for logistics on various business activities

• Keep a log of frequently used common facilities and equipment, and provide advice and support on their use by R&D functions and their members

Accumulate know-how on those processes commonly used in R&D to become an expert and further improve these processes

• Work with function heads or their delegates to understand their needs for process improvements and address them appropriately

Where there are gaps between the service provided by Enabling Functions and R&D’s needs, propose feasible solutions or guidance and lead or oversee resolution effort

• Currently identified gaps include IT system or software acquisitions, IT technical issue resolutions, and procurement; however, other areas and items may be identified and added as well

Support R&D Japan in tracking the progress of achieving annual objectives

• Provide regular updates to the R&D LT

Other support areas:

• Provide support to governance and other key meetings, including JRDCC, R&D-J LT Meeting, R&D-J Town Hall Meeting, Sanyaku (three-responsible-officers) Meeting, Safety Meeting, and Quality-Safety Meeting
• R&D Japan-wide skills development activities, such as English training

Collaborate with R&D Japan’s IT expert and each function head to promote digital transformation from the viewpoint of business operations

• While the highly technical digitalization specific to a function’s unique R&R should be led by each function, this role will focus on those aspects of business common to all functions

Ensure Japan is connected to the global organization

• By communicating with appropriate individuals in the global organization, ensure Japan is connected to the work being done by the R&D Business Operations Network and related roles regarding the items above, such as process improvement, budget management, resource tracking, etc. (among others but not limited to the aforementioned)

Position Qualifications and Experience Requirements:

Education

Required:

• A college level degree
• Relevant professional education equivalent to a college level degree is acceptable

Experience

Essential Experience:

• Minimum of 5 years’ experience in leading or supporting various business operations preferably in pharmaceutical industry
• Experience of working with various functions or in cross-functional roles
• Experience of working in collaboration with overseas (non-Japanese speaking) colleagues

Competencies

Required Competencies:

• Strong communication skills both in Japanese and English (oral and written)

• General PC skills such as Word, Excel, Power Point, and Outlook
• Interpersonal skills with which to work collaboratively with others including global members
• Reliability and integrity
• Flexibility, agility, and quick learning
• Multi-tasking skills and project management skills are also desired
• Knowledge of budget and resource planning processes will be a plus

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