Operations & Customer Service Specialist (f/m/d)

Let’s make the world a better place one tasty bite at a time.

We are Planted and we have big things in store – and for that we need YOU!

After years of research, Planted was founded in July 2019 as a spin-off from ETH Zurich. Our revolutionary plan will make the world a better place. We structure meats from plants that is no way inferior to animal meat, scores with unique taste, and authentic texture, and is miles ahead in terms of sustainability and health!

Planted is more than a delicious product - it's also an attitude. We want to radically change the way meat is perceived and consumed and inspire a shift from eating animal proteins to eating plant proteins.

We bring about change. Not just because we can. Because we have to. Are you hungry for change too? Then join our «Tasty Revolution»!

Your mission:

You oversee, develop, and optimize daily supply chain operations in France, the UK, Switzerland, and other markets as needed.

You manage warehousing and distribution partners in France, including onboarding new suppliers, negotiating pricing, maintaining service and quality standards (OTIF), and managing inventory levels.

You coordinate demand forecasts and lead the S&OP process for France and the UK, providing regular inventory reports to ensure continuous supply.

You serve as the key point of contact for projects connecting the France S&OP process to the European roll-up.

You collaborate with the IT team to improve data and system landscapes in France.

You manage all back-office financial processes with the finance team, including invoicing, payments, budget management, and financial reporting.

You support sales in close collaboration with the Swiss Sales Team in Romandie.

You manage customer service in France, including handling delivery issues and order inquiries.

You:

Hold a bachelor’s degree or have a similar education (e.g., apprenticeship and further education).

Bring 3-4 years or more of work experience in supply and operations within FMCG.

Have working knowledge of MS 365 Business Central or other ERP systems.

Are fluent in English and French; each additional language (especially German) is a plus.

Have a strong customer service orientation with best practice experience.

Possess a broad skill set to manage the end-to-end supply chain.

Are highly organized, reliable, and numbers-driven.

Communicate excellently in an international, cross-functional environment.

Please note that we only consider applications that reach us directly through our career platform. We're pleased if you upload a personalized video so that we can get a first impression of your personality. However, it is no disadvantage if you decide to apply without video.

If you have any questions, Cynthia from Team Talent & Culture is happy to help you out: cynthia.buechi@eatplanted.com@eatplanted.com

Department

Operations

Locations

Kemptthal

Remote status

Hybrid Remote

Workload

80-100%

Kemptthal

About Planted Foods AG

Planted combines proprietary structuring and fermentation technologies to produce meat from plant proteins, focusing on delicious taste, meaty and juicy texture, while only using clean ingredients. Planted is setting a completely new standard in the plant-based meat category, making it a healthy, delicious and sustainable choice for all. Truly better than meat from animals.

Founded in

2019

Co-workers

over 200

Operations·Kemptthal·

Hybrid Remote

Operations & Customer Service Specialist (f/m/d)

Let’s make the world a better place one tasty bite at a time.