Manager Sales Conduct and Quality - WPB NFR UTILITY - SALES QUALITY
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Sales Conduct and Quality - WPB NFR UTILITY - SALES QUALITY.
Principal responsibilities
The tasks for this role may include some or all of the following:
- Responsible for enforcing sales guidelines and sales compliance, monitoring of sales process, and conducting quality control checking.
- Managing various sales quality reports.
- Developing, maintaining and executing quality assurance programme/procedures for the frontline sales to ensure the Bank's standards are fully complied with.
- Cultivating the enforcement of sales compliance fulfilment and sales best practices in the appropriate Global Business Function.
- Ensuring focused leadership across the business, to ensure delivery of an excellent customer experience.
- Promoting, fostering and monitoring sales compliance and sales integrity.
- Providing recommendations to improve and streamline the operation flow of the front sales office and other relevant business units.
- Where necessary, carrying out team administrative roles.
- Providing the team management with required management information, in order to inform decision making.
- Delivering fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
About the company
