Luxury Sales Manager
Job Description
Main Duties:
- Analysis local market trends and competitor activity to identify business leads.
- Implements sales action plans related to market areas.
- Develop customer accounts and travel within the local area to drive business to increase market/customer share in all revenue streams.
- Negotiate room rates/packages with corporate clients.
- Produce accurate and timely reports that meet the needs of the Director of Sales including the reporting of appointments, calls made and business lead.
- Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
- Proactively prospecting new accounts for the hotel and follow the sales process through to convert into ‘producing’ accounts.
- Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity.
- Maintain up-to-date activity and rate information for each account.
- Answer customer queries in a prompt and professional manner
- Conduct daily sales calls.
- Understand and be in a position to action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
- To actively support both: the Assistant Sales Manager and Sales Co-coordinator to carry out their roles effectively (i.e. by ensuring there are enough sales kits available for the week, etc)
- Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
- Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client.
- Ensure property rates sheets are accurate at all times.
- Communicate any obstacles to completing action plans to Director of Sales
- To arrange and manage familiarization / educational trips in line with business needs.
- Entertain clients and potential clients in hotel outlets to showcase our property and special “Savoir Faire”.
About the company
