Lodging Partner Associate (Croatian and English Speaking)
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Lodging Partner Associate (Croatian & English Speaker)
Join our team as a Lodging Partner Associate, leveraging your fluency in Croatian and English to deliver exceptional customer service for Expedia Group's B2B travel-related services. You'll be instrumental in resolving customer inquiries and ensuring seamless experiences, making a direct impact on our global reputation.
What You'll Do:
- Efficiently resolve customer inquiries through various channels (e.g., voice, chat, email), ensuring minimal customer effort.
- Utilize data analysis to address complex issues promptly and effectively.
- Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
- Communicate professionally and empathetically, adapting your style to meet the diverse needs of our customers.
- Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
- Manage multiple tasks with precision and meet deadlines consistently.
- Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
Who You Are:
- 6-12 months of proven customer service experience, ideally in a fast-paced environment.
- Fluent in both English and Croatian with excellent verbal and written communication skills.
- Associate's degree or equivalent professional experience preferred.
- Proficient in customer care management software and Microsoft Office programs.
- Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
Why Join Us:
- Opportunity to grow within a global organization at the forefront of travel technology.
- Competitive compensation and comprehensive benefits package.
- Impactful work that directly contributes to enhancing customer experiences worldwide.
- Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...)
- Hybrid work
- International, multilingual environment
- Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities)
- Relocation lump sum is offered to successful candidate.
- Open to Part Time Work
Ready to make a difference? Apply today and join a team focused on transforming the future of travel.
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Expedia is?committed?to creating an inclusive work?environment?with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age...
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.