Kundenbetreuer/in Labormedizin100%
About Straumann Group
The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry, including Anthogyr, ClearCorrect, Medentika, Neodent, NUVO, Straumann and other fully/partly owned companies and partners. In collaboration with leading clinics, institutes and universities, the Group researches, develops, manufactures and supplies dental implants, instruments, CADCAM prosthetics, orthodontic aligners, biomaterials and digital solutions for use in tooth correction, replacement and restoration or to prevent tooth loss.
Headquartered in Basel, Switzerland, the Group currently employs more than 11’000 people worldwide. Its products, solutions and services are available in more than 100 countries.
The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, Dental Wings and other fully- or partly owned companies and partners.
In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the leading provider for esthetic dentistry solutions. To achieve this step, the Straumann Group acquired the US-based company ClearCorrect. With determination, ClearCorrect grew into a viable player in the clear aligner space, which attracted the attention of many customers globally since 2006. Acquiring ClearCorrect has provided Straumann with technology and expertise in orthodontics.
People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee. Straumann Group has been inspired to make people’s lives better, improve oral health and restore people’s self-esteem and driving the company’s purpose to unlock the potential of people’s lives. Culture has always been the foundation of our success, guided by our beliefs: customer obsession, entrepreneurial mindset, agility & decisiveness, ownership, passion for learning, psychological safety, and driving engagement.
About the role
As the Global Clinical Lead Orthodontics (f/m/d) you hold a pivotal and versatile position in our rapidly growing Orthodontics Business Unit (OBU). Your responsibilities involves a combination of clinical expertise, stakeholder engagement, feedback management, collaboration with cross-functional teams, and support for educational initiatives, clinical trials, and global standards
Essential functions and duties
- Work with regional clinical teams on protocol updates and improvements.
- Customer Feedback review on clinical topics
- Managing & cultivate KOLs to support assigned region.
- Gather feedback from Regional Advisors, KOL orthodontic specialists, and general practitioners to consistently enhance products and services.
- Working with regions on KPIs on measuring clinical teams, working with global team, and building global standards
- Collaborate with other teams to provide consolidated clinical feedback (Operations – Tx planning sites – CSP team – Software team)
- Support Clinical Trials and Scientific/Medical publications.
- Work with global T&E teams to support educational builds and content.
- Support in educational programs locally and globally.
About the the successful candidates we would like to interview:
Preferred qualifications:
- 10-15 years hands on clinical knowledge
- + 7 years Orthodontics Degree and Aligner experience
- Ability to work within a team as an individual contributor in a fast paced, changing environment.
- Ability to work in a highly matrixed and geographically diverse business environment.
- Self-starter who needs minimal supervision and able to effectively manage through ambiguity.
Minimum qualifications:
- +7 years of relevant experience in a medical or clinical setting.
- Certifications such as MD, or PhD
- Demonstrate a strong understanding of clinical expertise, stakeholder engagement, feedback management.
- Collaborate with cross-functional teams
- Support for educational initiative, clinical trials, and global standards
Additional qualities
- Resourceful and Hands-on: An energetic, resourceful, agile, and hands-on executive who operates effectively with minimum direction and pursues objectives and works to deliver against goals relentlessly; able to get to the heart of issues rapidly and act decisively
- Team Player: strong self-awareness, excellent interpersonal skills; fosters team-first mentality and shares wins and successes.
- Results-driven: has a genuine passion for patient outcomes and quality
- Collaborative Relationship-builder: Able to build deep relationships with key internal and external stakeholders, and work closely with/ and earn the respect and trust of other teams.
- Integrity: Possesses unquestionable integrity and is intellectually curious; is known as an honest, trustworthy, ethical, and straightforward individual.
Additional information: we welcome applications from candidates living in another alternative locations. Role could be remote in some regions as NAM and APAC.
Please review our Career Site for more info: https://careers.straumann.com/global/en