Key Account Manager Specialty Care

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People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda. Our team is growing and for this we need bright minds with creativity and flexibility – what talent do you have?

We are currently seeking a Key Account Manager Specialty Care for the region North of Greece to join our highly motivated team.

• Responsible for maximising utilisation and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts
• Drive account stakeholder relationships; develop and monitor long-term relationships between Takeda, the account and its key stakeholders
• Responsible for driving and achieving the business objectives within the allocated budget

• Understand the account situation, challenges and needs
• Formulate comprehensive, robust and insight-driven key account plans
• Deliver on agreed objectives and tactics within the key accounts in order to drive
  Takeda performance
• Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders (captured in SMILE CRM)
• Manage the account plan execution according to agreed timelines and budget
• Conduct market surveillance and communicate in-field intelligence on customer insights, external stakeholder activities and trends to key internal stakeholders
  (including commercial, medical, market access, CEE)
• Support and collaborate with Market Access partners to gain product access to local formularies and/or protocols within own accounts.
• In coordination with supply chain, ensure Takeda product(s) is/are available at account level 
• Operate in a manner that is always in line with compliance and legal requirements and according to the marketing and sales strategies.
• Act as an ambassador of the Takeda brand, its vision and values

Stakeholder Engagement

• Develop long-term relationships between Takeda and key strategic accounts and
  their stakeholders
• Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients
• Drive the implementation of the innovative offerings with key stakeholders and help differentiate Takeda from its competitors
• Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio
• Demonstrate understanding of policy and healthcare environment
• Inclusion of NGCE (Next Generation Customer Engagement) i.e Omnichannel Customer Engagement (OCE) & Data & Insights capabilities as a two-fold item:
  • Successful implementation of OCE activities described in the Brand Plans.
  • Mapping of stakeholders needs & preferences to wisely execute interactions in an omni-directional way, maximizing efficiency and engagement.
  • Analyse data both own data as well as territory/ account data to make valuable insights & form decisions that will drive performance

Cross-Functional Team Leadership

• Proactively coordinate collaboration with marketing, medical, market access, DD&T (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders.
• Monitor the account plan progress and hold collaborators, and self, accountable as agreed
• Lead the core account team meetings and present account plans and progress at relevant local meetings to the management
• Identify and address any collaboration misalignments
• Lead planning and executing activities in a Value-based Key Account Management (VB-KAM) approach, by providing holistic solutions to stakeholders.

Operational Excellence

• Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders
• Systematically analyze success of plans (e.g. sales, market developments, competitors) and propose mitigating actions as needed.
  Use learnings to further improve planning and execution
• Make changes as needed based on new business opportunities and changes in the market place to achieve financial objectives. Operating effectively out of comfort zone
• Actively collaborate with Field Excellence Lead, review needs, KPI’s, set goals & follow recommendations to drive operational excellence

Critical Skills and Competencies

• Strategic Approach: Balances between the long-term vision while driving the short-term goals
• Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals
• Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine
• Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences
• Customer & Patient centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients
• Curiosity and eagerness to learn, improve and develop capabilities
• Managing multiple tasks at the same time with a good sense for urgency and prioritization without compromising the quality of work
• Strong selling skills: Ability to persuasively promote brands and differentiate from competition)
• Product knowledge: Understand and effectively communicate benefit of products to HCPs (i.e., indications, product profile)
• Clinical data: Eagerness to learn, understand new clinical data and initiate discussion with HCPs

• Be expert in multiple disease areas with a good understand of scientific data of own product and competition
• Ability to present key highlights of a scientific articles, deliver commercial/ promotional presentations to  HCP’s in key accounts/ group meetings etc
• Develops and leads integrated account plans with clear OCE tactics and KPI’s aligned to the OCE brand strategy
• Digital sales capabilities: Use digital technologies and channels to generate new customer leads, maintain customer relationships, and close sales
• Demonstrates a comprehensive understanding of Omni Channel Engagement, including all the available channels and how they are integrated into the customer journey
• Executes customer journeys utilizing a mix of channels appropriate to HCP segments
• Data driven mindset: Collect meaningful data during customer interactions, extract and share insights and take decisions based on it
• Routinely collects and enters qualitative and quantitative data and insights from face to face and virtual customer interactions into CRM/Veeva to increase understanding of HCPs
• Leverages insights (e.g., From CRM, Power BI, CXM, AI) to make data driven decisions eg on how to allocate own time for F2F visits best and plan and steer activity
• Digital competency & fluency: Proactively integrate and drive the use of digital technologies and solutions wherever possible to create business impact and foster a more personalized and engaging customer experience
• Demonstrates understanding and application of the engagement technology ecosystem and how each helps to improve and add value to the customer experience (e.g., Approved emails, Takeda ID and Takeda Connect)
• Understands customer channel and communication preferences to create a personalized customer experience (uses right content, right channel, right time)
• Consistently applies legal and compliance framework in OCE e.g., GDPR, consent management

Experience and Education (please verify locally for any specific requirements)

• Bachelor Degree (preferred)
• Minimum of 5 years of industry experience with at least 3 years within a hospital and/or specialty care environment
• Experience in managing customer relationships across the full spectrum of customer types in healthcare industry.
• Account management experience required.
• Therapy and Product area knowledge (preferred)
• Healthcare environment knowledge
• Strong English skills (preferred)

Empowering our people to shine

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation, and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative, and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at takedajobs.com.

Diversity, Equity, and Inclusion

At our heart are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity, and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, race or ethnic origin or disability.

If you are interested in this opportunity, we look forward to receiving your application via our online tool!