Key Account Manager - Plasma Derived Therapies & Rare Diseases - East-CH & Ticino (all genders)

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People First - At Takeda we are dedicated to improving the health and well-being of all people and bringing them the hope of a brighter future. It is our passion that transforms every job into meaningful action. Our people are the heart of Takeda. Our team is growing and for this we need bright minds with creativity and flexibility – what talent do you have?

• Responsible for maximizing utilization and patient outcomes of the Takeda offering (portfolio of pharmaceutical products and services) in designated territories/accounts
• Responsible for leading and developing local strategic customer relationships, growing Takeda´s business and strengthening Takeda’s competitive position within compliance and legal requirements.
• Drive account stakeholder relationships; develop and monitor long-term partnership between Takeda, the account and its key stakeholders
• Implement programs to support customers and the journey of HAE and immunology patients. Ultimately work within the local health care system to improve the treatment of this disease and/or the patient journey

Account Management

• Understand the account situation, challenges and needs and formulate comprehensive, robust and insight-driven key account plans
• Deliver on agreed objectives and tactics within the key accounts, in line with timelines and budget, in order to drive Takeda performance
• Ensure account plans, objectives and KPIs are transparent to the whole account team and senior leaders
• Conduct market surveillance and communicate in-field insights to key internal stakeholders (including commercial, medical, market access, customer excellence)
• Always operate in line with compliance and legal requirements and according to the marketing and sales strategies.
• Drive the implementation of innovative, digital-first approaches to optimize account management and ensure future readiness
• Act as an ambassador of the Takeda brand, its vision and values

Commercial strategy and partnership development with hospital pharmacies and buying groups

• Coordinating the Business Unit’s strategy and tactical plans in collaboration with a multi-functional team to develop the best win-win solutions to serve key hospital and hospital buying groups
• Cooperating cross functionally and coordinating activities to ensure effective execution at key accounts such as negotiating commercial terms to drive business impact
• Managing hospital contracts, developing and maintaining good relations with customers through specific services
• Preparing responses for tenders’ requests for Takeda`s portfolio
• Gathering market intelligence to understand competitors’ activities and updating key account plans accordingly
• Building and executing yearly strategic plans for major hospital buying groups & hospital groups both private and public 
• Ensuring effective long-term business relationship with key customers
• Positioning Takeda as a partner of choice in the hospital sector through well-established quality relationships and solutions offering

Stakeholder Engagement

• Develop long-term relationships between Takeda and key strategic accounts and their stakeholders
• Identify key external stakeholders and develop deep understanding of their needs, collaborating on initiatives and co-creating mutually beneficial solutions that will add value to them and the patients
• Drive the implementation of (digital) innovative offerings with key stakeholders and help differentiate Takeda from its competitors
• Support and advise Healthcare professionals on the correct use of Takeda product and services portfolio

Cross-Functional Team Leadership

• Proactively coordinate collaboration with medical and market access (and other internal stakeholders) to ensure alignment in objectives and activities with accounts and external stakeholders.
• Monitor the account plan progress and hold collaborators, and self, accountable as agreed
• Collaborate with cross-functional teams to integrate digital tools and assets into account strategies, enhancing customer engagement and business outcomes.
• Lead the core account team meetings and present account plans and progress at relevant local meetings to the management

Operational Excellence

• Prioritize and manage accounts within assigned territory by assessing appropriate business opportunities through contacts with key decision-makers and important local stakeholders
• Utilize data-driven insights (e.g. sales, market developments, competitors) to analyze success of plans and identify, prioritize, and capitalize on growth opportunities. Propose mitigating actions as needed and use learnings to further improve planning and execution.
• Integrate digital assets into business strategies, ensuring our operations are fit-for-future in a rapidly evolving market

Critical Skills and Competencies

• Strategic Approach: Balances between the long-term vision while driving the short-term goals. Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies
• Collaboration: Establishes productive relationships and partners with others across the organization to ensure common understanding of objectives and achieve shared goals
• Drive for Results: Holds self and others accountable for delivering on commitments that align with our short- and long-term goals, never forgetting the end result is to help patients through innovation in medicine
• Engage Others- Communicate with Impact: Motivates and influences others to gain support for ideas, strategies and actions in service to providing superior pharmaceutical products to patients; provides appropriate background so that messages are meaningful with audiences
• Customer & Patient Centricity: Focuses on customer satisfaction and delivers a quality service or product to the agreed standards; understands the unmet needs of the patients

Experience and Education

• Bachelor Degree Marketing or Life Science (preferably)
• Minimum of 5 years of industry experience with at least 3 years within a hospital and/or specialty care environment
• Experience in managing customer relationships across the full spectrum of customer types in healthcare industry.
• Knowledge in National Healthcare system and the local and therapy specific policies that impact decision making
• Therapy and Product area knowledge
• Account management and digital engagement experience desirable.
• Fluent German and Italian, English both written and oral is mandatory

Empowering our people to shine

At Takeda, we earn the trust of society and our customers through our values of Takeda-ism: Integrity, Fairness, Honesty, Perseverance. We incorporate these values in everything we do. They represent who we are and how we act. They help us make decisions that we can be proud of today and in the future. We enable our employees to develop their full potential. As a global top employer, we offer exciting career paths, promote innovation, and strive for top performance in everything we do. Takeda fosters an inclusive, collaborative, and international work environment where our teams are united by their relentless commitment to our goal of improving people's health and creating a better future for the world. Learn more at takedajobs.com.

Diversity, Equity, and Inclusion

At our heart are committed colleagues. We offer interested people numerous opportunities and strongly believe in, and promote, diversity, equity, and inclusion. As a company we offer roles based on merit, welcoming candidates of any gender, age, religious belief, race or ethnic origin or disability. If you are interested in this opportunity, we look forward to receiving your application via our online tool!