Junior Insights Analyst - 6 months contract
Junior Insights Analyst - 6 months contract
- Contract
- Managerial role: No
Company Description
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.
Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in? Don’t be shy, apply!
Job Description
As the Junior Customer Insights Analyst, you will bring important contribution in business and client reporting and research. Reporting to the Head of Customer Insights and integrated into the Customer Insights team within the Product Strategy department, you will be supporting our data-driven decision-making process.
Your responsibilities will include conducting relevant research, analysing customer data, and generating reports that provide actionable insights. These insights will inform business decisions, support the development of new initiatives, and guide strategic planning. Your contributions will be important in understanding customer behaviours, identifying market trends, and enhancing the overall customer experience.
You will work with various data sources and collaborate with different stakeholders and cross-functional teams including Product Strategy, Marketing, Customer Care or Sales, as well as external stakeholders (agencies, research data providers).
Key responsibilities:
- Gather data from multiple sources, including Tableau, internal systems, and external sources and market reports.
- Translate data into actionable insights, provide summaries and recommendations.
- Prepare regular reports on the main KPIs.
- Support various qualitative and quantitative research activities.
- Effectively communicate insights to different stakeholders.
- Implement best practices for data analysis.
Qualifications
- Bachelor degree, preferably in Marketing, Business or relevant research-related fields.
- Interest in Finance and Banking. Interest in Crypto currencies and assets is a plus.
- Internships or 1-2 years of experience as an Analyst or similar role within the Business or Customer Insights, Marketing or Data.
- Data visualization skills (experience in building reports and dashboards in Tableau).
- Strong skills in Excel.
- Strong written and verbal communication skills, presentations skills (PowerPoint).
- Planning and time management skills, attention to details.
- Collaboration, positive team attitude with customer-focused service delivery skills.
- Fluent in French and English.
Additional Information
SQ2