Infrastructure Engineer in Horsham, England, United Kingdom
Infrastructure Engineer
Who we're looking for
We're seeking a Network Operations Engineer (Infrastructure Engineer) to support and develop our network estate at Schroders. The ideal candidate will bring knowledge, drive, enthusiasm, and a passion for technology to maintain and build our diverse portfolio of technologies to the highest possible levels. The goal is to drive customer satisfaction and enable a technology-focused working environment for our users.
The Global Communications team is responsible for IT Estates, networking, and security infrastructure. This role has a primary focus on campus and data centre networks, wide area networks, internet hosting, market data, and B2B environments, as well as next-generation firewalls, load-balancers, and cloud platforms. We are looking for a candidate who can bring a genuine interest in operations for our networking and security infrastructure and work in our fast-paced environment.
About Schroders
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.
We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
Technology at Schroders
There's a huge amount of change going on at Schroders. Technology's shaping our business more and more, so there are many opportunities waiting to be grabbed. And because we're a big financial player, we can put hefty backing behind good ideas.
We're a serious business – we have enormous responsibilities to our clients and shareholders. But just because we're suited and booted, that doesn't make us stuffy; our tech teams are friendlier and more informal than you might expect.
The base
You'll be based at our Schroders Campus near Horsham in West Sussex. That's home to our operational teams, product reporting and operational oversight for Europe, the Middle East and Africa.
Technology at Schroders
There's a huge amount of change going on at Schroders. Technology's shaping our business more and more, so there are many opportunities waiting to be grabbed. And because we're a big financial player, we can put hefty backing behind good ideas.
We're a serious business – we have enormous responsibilities to our clients and shareholders. But just because we're suited and booted, that doesn't make us stuffy; our tech teams are friendlier and more informal than you might expect.
The team
The UK-based Technology Infrastructure Team provides primary operations and engineering services for all infrastructure components across the EMEA region and the rest of the world, working in a Follow-The-Sun global support model. You will work closely with our monitoring and first-line support teams, as well as our engineering teams based in UK and abroad. Your role will be based in Horsham (West Sussex).
What you'll do
• Work as part of a Global multi-locational cross-matrix team in a dynamic environment
• Be a key part of our team to drive forward and maintain our technical estate
• A predominantly operational role, but with change and project work as required
• Working closely with other teams such including Service Desk, Platforms, Information Security and User Services
• Proactively own incidents, problems or issues adhering to SLA's and OLA's where relevant
• Act as a technical resource for change requests and project works
• Act as a technical resource for maintenance, firmware upgrades, and recurring patch cycles
• Utilise documented Standard Operating Procedures and other documentation provided
• Work using Servicenow to update incidents and requests
• Have awareness of the technology roadmap for existing and new technologies
• Shift work, weekend work and being on-call will be required.
The knowledge, experience and qualifications you need
• Candidates should have as a minimum a CCNA qualification, but ideally holding or working actively towards CCNP
• Working knowledge of the following;-
o Branch & Data Centre Switching & Routing
o Wireless technologies, setup, troubleshooting and security
o Enterprise Firewalls especially Palo Alto
o Internet routing and security
o Understanding of cloud technologies is a big plus
o Common interior and exterior routing protocols
o Site-to-Site and Remote Access VPN technologies
o Proxy technologies, Bluecoat or McAfee
o Load Balancers
o IP Address management and network services such as DNS, DHCP and NTP
o Network management, monitoring & Diagnostic Tools
o Network probes and packet capture analysis.
The knowledge, experience and qualifications that will help
• Experience of working in the financial sector
• Experience of working within the ITIL Framework
• Experience of ServiceNow.
What you'll be like
• A keen team player with the ability to work across time zones
• Desire to care about the details
• Committed to deliver innovative solutions
• A great problem solver
• Self-motivated and enthusiastic
• Able to be flexible and work under pressure and with tight deadlines
• Willing to learn and willing to train.
We recognise potential, whoever you are
Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.
