IAM Business Analyst – Process Design & Application Onboarding

Overview:

We are seeking a strategic and analytical Business Analyst to lead our process design and application onboarding efforts within our Identity and Access Management (IAM) projects. The successful candidate will play a key role in aligning IAM solutions with business requirements and enhancing user experiences through SailPoint IIQ.

Key Responsibilities:

Understanding and Analysing Requirements:

• Collaborate with stakeholders to gather and refine requirements, understanding the nuances of each deliverable.
• Conduct an in-depth analysis of current access control processes, user roles, and application integrations.
• Translate business needs into system features within SailPoint IIQ, ensuring compatibility and functionality.
• Assess and prioritize requirements, balancing business impact with project resources and constraints.

Process Modelling and Design:

• Explain the standard JML processes, access request and RBAC schema to application owners as an introduction to the application onboarding factory.
• Together with process & application owners gather the requirements for integrating applications & services with SailPoint
• As part of the application onboarding of each application, make an existing process and data quality analysis, supporting service & process owners to organize and optimize for their environments before integrating with SailPoint
• Model and design application specific processes such as access requests, approvals, recertification, and personnel movements.
• Create detailed workflow designs to be applied in SailPoint IIQ for automating and streamlining IAM processes.
• Develop user journey maps to enhance the overall experience and minimize user friction.

Testing and Training:

• Ensure the designs include definitions agreed with the test team to drive automated testing.
• Develop comprehensive training materials and conduct sessions to facilitate understanding and smooth transitions to new processes with QA and affected stakeholders.
• Ensure QA and the Testing team are introduced to process changes and new developments early in the requirements sign off and at key milestones during the implementation.
• Actively participate in UAT to confirm the alignment of new functionalities with user expectations and needs.
• Provide post-deployment support, resolving issues and concerns that users encounter.

Communication and Collaboration:

• Maintain open communication with project managers and stakeholders to report on progress and address risks.[GV1]
• Work closely with service owners, process owners and IT teams to ensure cohesive onboarding and process improvements.
• Document decisions, milestones, and project learnings for organizational knowledge and future reference.

Additional Responsibilities:

• Stay abreast of industry best practices and emerging technologies to recommend strategic enhancements to the IAM strategy.
• Review system performance reports and user feedback to identify opportunities for improvement.
• Assist in change management efforts, supporting users in adopting new processes and tools through proactive engagement and support.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field; master’s degree preferred.
• Extensive experience in business analysis within IAM, specifically with SailPoint IIQ.
• Proficiency in process modeling and design, with a strong ability to translate requirements into functional IAM solutions.
• Demonstrable experience with UAT, training delivery, and user support.
• Excellent communication, collaboration, and documentation skills.
• Knowledge of current IAM technologies, trends, and best practices.