Head of IT Service Management & Continuity (80-100%, all genders)
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
www.swiss.comIn this pivotal role you will shape our IT process landscape and strengthen the reliability &security of our IT services. You will lead a team within IT Ops, which includes functions in IT Service Management (ITSM), Continuity Management (ITCM) as well as Identity- and Authentication Management.
- Act as the primary point of contact for ITSM & ITCM topics for internal- and group stakeholders
- Optimize, test and document our IT Continuity Management and align with Business Continuity Management
- Develop and maintain the ServiceNow platform for SWISS, ensuring alignment with business goals and industry best practices.
- Responsible for the processes, documentation and training of the IT Emergency Board
- Establish crisis management functions that lower time to mitigate service outages and incidents.
- Stay up to date on industry regulations, trends, and technology and update the IT community
- Cultivate a collaborative culture & relationships with internal and external stakeholders
- Master's degree in computer science, business administration, engineering, or a related field
- 5+ years of leadership experience in IT, with a focus on IT Operations or a similar role
- Experience in the field of IT Continuity Management & Disaster Recovery
- Practical knowledge in ITIL, COBIT or similar frameworks. Higher ITIL certification (Managing Professional), CISM, CISSP are a plus
- Take ownership - and make it happen mindset
- Inspiring leadership skills and a positive communication style
- High resistance to stress in emergency situations
- Structured, customer-centric team-player
- Fluency in German and English
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
