Global Site Director
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Global Site Director - Operations
As the Global Site Director - Operations, you will lead our premium servicing team across two centres of excellence in India and the USA. In this role, you will need to be a strong, hands-on leader with a proven track record of managing large teams successfully. Your mission is to drive operational rigor and enhance our service delivery to ensure a world-class experience for our travelers.
What you’ll do:
Lead and manage large-scale operations across India and the USA, ensuring consistency and excellence in service delivery
Set and enforce operational performance expectations, including key performance indicators (KPIs) and objective and key results (OKRs)
Drive operational rigor, structure, and continuous improvement, leading to reduced variance, efficient cost management, and improved customer experience
Translate the broader business vision into actionable goals, fostering alignment and commitment across teams
Build strong, cross-cultural relationships with stakeholders and maintain a visible presence, ensuring alignment and support across operations
Coach managers to develop trusting, candid relationships with their teams, unlocking potential and driving high performance
Who you are:
8+ years of experience in people management with a focus on large, diverse teams and multi-cultural teams
10+ years of experience preferred, with a strong background in operations leadership
Bachelor’s or Master’s degree in a related field or equivalent related professional experience
Proven ability to lead operations in both India and the USA, with a deep understanding of cross-cultural management
A visionary leader who can inspire trust and drive alignment toward organisational goals
A strong operator with the capability to implement rigor and structure across multiple geographies
Skilled in data-driven decision-making and adept at managing complexity and ambiguity
Committed to fostering an inclusive and diverse work environment
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
