Global Service Design Lead Microsoft Security

SoftwareOne is in the middle of an exciting transformation journey, becoming one of the fastest-growing global platform, solution, and technology service providers. We offer a full suite of solutions to help organizations transform their technology landscape, and optimize their technology investments, in an increasingly software-defined and cloud-first world. Combining this with our legacy of being a trusted partner to >65,000 customers globally, means that our growth is only just beginning!

Service Design Lead Microsoft Security 

team: Global Microsoft Team | perm/full time

location: Colombia, Brazil, Mexico, Malaysia, Philippines | working model: hybrid  

As SoftwareOne's Global Microsoft Center of Excellence, we identify new business opportunities and work closely with our strategic partner, Microsoft, to design innovative, efficient technology solutions. We stay ahead of technology trends, define best practices, and create architectures to accelerate solution delivery and provide faster time-to-value for our customers. Responsible for global delivery and (Pre-) sales, we define training and enablement requirements across 19 locations, impacting over a thousand employees. As a credible voice in the Microsoft space, we share our expertise at industry events and webinars.

Join our team as Global Service Design Lead- Security and spearhead the development and execution of top-tier services within the organization. Your role will be pivotal in crafting services from inception to delivery, ensuring they align seamlessly with our business objectives. You’ll be at the heart of our SoftwareOne Microsoft Center of Excellence, focusing on Support and Managed Services among others.

You will define and design services as products, supporting the Product Manager, and collaborate with the Operations Lead, Capacity and Capability Lead, Delivery Regions, and other stakeholders to ensure seamless service delivery. Driving continuous improvement based on feedback and service metrics, you will work independently to deliver products and artifacts, while also coordinating and supervising colleagues in a matrix structure. You will work closely with the Global Product Manager for Microsoft Security, who is responsible for the product roadmap, go-to-market strategies, and sales enablement. Additionally, you will partner with the Demand & Capture organization to help define business cases, capture market signals, and accelerate investment and partnership decisions. 

• Service Delivery Model Design:
  Design and implement a best-in-class, cost-efficient service delivery model at both group and regional levels, aligned with on-the-ground experiences and improvement suggestions, driving innovation through automation and best practices, and contributing to the enhancement of Microsoft and SoftwareOne’s Design and Delivery framework.
• Product Design & Innovation:
  Drive the creation of repeatable Microsoft Security solutions and accelerators, capitalizing on ongoing projects and partnership with Microsoftto package cutting-edge offerings accelerating time-to-value for SoftwareOne customers. 
• Strategic Partnership Management:
  Lead the technology collaboration with Microsoft, including the realization of joint Security offerings, ensure our offerings are at the groundbreaking of technology and market needs. 
• Collaboration & Leadership:
  Work closely with internal Centres of Excellence and service units to promote integration and synergy across our Security initiatives, ensuring a cohesive approach to solution development and delivery. 
• Product & Delivery Strategy:
  Define and implement delivery and product strategies that align with our corporate goals, driving growth and thought leadership in the Data & AI space. 
• Delivery Excellence:
  Elevate our delivery efforts by being a trusted advisor in the development of proposals, solution designs, and architectures, particularly for strategic customers and significant deals. Innovate in creating demos, POCs, and presales artifacts that underscore our value proposition. 
• Advanced Advisories:
  Lead our Security Advisory services, employing our established methodology and delivery toolkit, while continuously refining our practices based on market trends and feedback. 
• SoftwareOne Microsoft Security Portfolio Development:
  Champion the development of our Swo Microsoft Security Portfolio development, setting global delivery standards and integrating repeatable components to stay ahead of technological advancements.
• Delivery Enablement & Thought Leadership:
  Design delivery and pre-sales enablement initiatives, map providing expertise and knowledge transfer to enhance delivery effectiveness. Establish yourself as a thought leader through contributions to industry consortia and presence at local and international industry events.

• Extensive professional experience, including time as a project or product manager responsible for sophisticated services portfolios or projects - preferably with experience working in an international organisation.
• Detailed understanding of matrix organizational structures and the dynamics in the sales, pre-sales and delivery domains.
• Strong understanding and hands-on experience with cutting edge and legacy Security technologies and methodologies such as Entra ID (and AAD), Defender, Sentinel, Purview, Copilot for Security, to name a few. 
• Solid understanding of Microsoft Security technology and products. Candidates with relevant technical certifications will be preferred. 
• Knowledge of Security concepts like Zero Trust, Threat Protection, Data Protection, SecOps and regulation like NIS2, DORA, CIS. 
• Experience in service delivery model design and execution 
• Familiarity with Atlassian ecosystem (Jira, Confluence) for documentation and product management
• Deep understanding of project management standards and methodologies.
• ITIL certification and extensive knowledge of designing services and process flows.
• An excellent command of English, both written and spoken, including C-level presentation skills.
• Solid business writing skills, with a keen eye for detail.

What we have to offer

Here at SoftwareOne we encourage autonomy and thinking outside the box - and we can’t wait to hear your new insights! Our people are our greatest asset, and we’ll go above and beyond to ensure you’re happy here.

Our company benefits vary based on your location, but always include:

• Global company culture: We defined our 7 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)
  
• A mentor who supports your successful start and is at your side with advice and action
• President’s Club: Recognition awarded by leadership and your peers.
• Flexible work: Do great work from anywhere, deliver excellence everywhere.
• Incentive programs: SWOmies award bonuses to colleagues who go above and beyond.
• Lifelong education: A variety of training and development opportunities.
• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.

You need some more information?https://swo.co/quick-links 

You know someone who could be interested in working with us as well?

Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program

Any questions? Reach out!

My name is Miyabi and as Global TA Lead for our global CoE Microsoft, I'm happy to support you in taking the right decision for your next career step. Let's connect on LinkedIn: https://www.linkedin.com/in/miyabi-kato/

#LI-MK1

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at Write an email.

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.