Global Institutional Support Manager

Global Institutional Support Manager

• Full-time
• Managerial role: Yes

Company Description

Building the bank of tomorrow takes more than skills.

It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.

We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.

Our +1000 employees work in a flexible way, without dress code and in multicultural teams.

By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.

We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.

Are you all in? Don’t be shy, apply!

Job Description

We are looking for our future Global Institutional Support Manager to be a key member of the Institutional team at the Swissquote headquarter. As a leader within the department, your role will be mainly focused on our different entities around the globe. Your main missions will be the following:

• Support by helping to transform the prospect to client (participation to meetings, knowledge sharing, presentations preparation).
• Support by offering a direct line for the onboarding of the client and do a close follow-up with the BRM team and the HQ Compliance team.
• Support on the monitoring and the operational side by ensuring deals are executed, transfers of assets are done and liaise directly with the clients should there be any issue.
• Manage a team of two people and assigning the tasks.
• Be the main point of contact for all the managers from our entities in Zurich and abroad.

Qualifications

• Graduated from a Bachelor or a Master in Economics or Finance.
• At least 5 years of experience in customer care or relationship management, in a financial services context, is mandatory.
• A first experience as a manager is a strong asset.
• Knowledge of all Swissquote platforms (FX, CFXD, SQ Professionals, Integral) and products.
• French and English speaker (mother tongue or very fluent as you will be dedicated to service all the sister companies of the Bank), working proficiency in German is a plus.
• Rigorous, great sense of priorities and excellent organizational skills.
• You have a talent in efficiency and strong communications skills.
• You have an open-minded, team-oriented spirit and you are capable to work under pressure.

Additional Information

SQ2