Global Head of Assistance Networks (Non-Medical)

POSITION DETAILS

Position Title: Global Head of Assistance Networks (Non-Medical)

Department: Global Operations, AXA Partners Holding

Reporting line: COO

Location: Malakoff, Paris; Barcelona or Redhill, UK

Join Our Team as Global Head of Assistance Networks

Are you ready to lead the transformation of Assistance networks on a global scale? We are seeking a dynamic and strategic leader to define and implement our Assistance Network Strategy, drive performance, manage global providers, and contribute to our key strategic objectives. If you're passionate about making an impact in a diverse and inclusive environment, we want to hear from you!

Position Summary:

As the Global Head of Assistance Network you will be responsible for defining and implementing the Assistance Network Strategy across 19 countries with over 12,000 providers. You will oversee the cost containment process, manage global suppliers and correspondents, and ensure the achievement of operational and profitability targets. Your ultimate goal is to support the overall company strategy, optimize the provider journey, and drive network community synergies.

Dimensions of Role:

The role involves defining the Assistance network strategy, managing cost containment processes, leading complex negotiations with external stakeholders, aligning countries on proposed ambitions, contributing to strategic objectives, and supporting processes where network contribution is required. It also includes challenging the status quo, pushing for innovative solutions, and representing the network voice towards multiple internal stakeholders.

Key Responsibilities:

· Defining and implementing the Assistance Network Strategy by building a strategic vision, ensuring the correct implementation of provider journeys, and supporting local network teams.

· Driving network performance and cost containment activities by cascading targets into geographies, monitoring and challenging performance, driving improvements, and defining frameworks for selection, contracts, and partnerships with providers.

· Managing global providers and correspondent networks, including sourcing and operational management, and managing the green card network in accordance with AXA Group mandate.

· Being the custodian of regalian activities that contribute to controlling business processes performance and compliance, including managing fraud and leakage activities and supervising risk compliance and audit activities.

· Conducting business analytics and performance management, defining relevant business KPIs, and finding synergies with countries to propose a framework for performance management.

· Managing central network teams and the entire network community across countries, including direct and indirect management of teams.

· Reporting and working with various stakeholders, including global and local teams, external suppliers, and transformation and IT teams.

· Managing central network teams and the whole network community across the countries. Direct management of a team of 8 FTE

Your Profile

About You:

· Extensive years of experience in senior executive positions

· Strong knowledge of assistance / P&C Insurance business

· Change Management: Ability to convince and embark people, demonstrates effective leadership with ability to influence others and move toward a common vision or goal

· Customer centric, business-oriented and digital mindset

· Ability to define new concepts and translate into concrete actions

· Easy communication skills, tenacity and enthusiasm

· Good level of maturity in people interaction skills, working both across cultures and at various levels of the organization

· Very good knowledge of Assistance business

· English a must, other language (French, Spanish…) is a strong plus.

Call for Action:

If you're ready to take on this exciting challenge and lead our global Assistance networks to new heights, we want to hear from you! Join us in shaping the future of Assistance services and apply now!

AXA Partners is committed, with equal skills, to diversity & inclusion. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here.

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life. About the Entity

Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.What We Offer

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.