Flagship Store Manager

The company

"Time is what you make out of it."

Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.

Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!

Job description

Leadership & Team Management and Development

Hiring and training: (in cooperation with HR)

• Recruits, hires, and trains a skilled and knowledgeable team reflecting Swatch Retail's values and standards.
• Ensures they receive comprehensive training on various product lines, customer service standard, and company policies.

Team development

• Identifies training needs and ensure professional development opportunities to enhance the team's skills.

Performance management

• Sets clear goals and expectations in line with the store's objectives and sales targets.
• Conducts regular reviews and address underperformance.

Case management

• Addresses absenteeism and take corrective measures
• Staffing levels: ensures optimal staffing levels to meet operational needs.

Scheduling:

• creates and manages staff planning to ensure adequate coverage during peaks and special events - anticipating sickness and vacation requests.

Team well-being

• Ensures all team members are motivated by creating a positive and pleasant working environment by implementing the above points.
• Open dialogue: fosters an an open dialogue environment.
• Health & safety ensures a safe working environment

Sales & Profitability

• Sales and targets: develops and implements effective sales strategies to maximize revenue.
• Sales analysis analyses the sales data to identify trends, opportunities, and areas for improvement.
• Tracking metrics monitors key sales metrics (conversation rate, average transaction value) to assess performance.

Operational Excellence / Inventory Management

• Inventory management: manages inventory levels, ensures accurate stock counts, timely replenishment, and minimizes shrinkage.
• Order management: manages the ordering process, to ensure the store has the right mix and quantity of product lines.
• Store maintenance: ensures an organised, clean and , visually appealing, and adhering to Swatch Retail standards.
• Problem solving mind-set
• Compliance: ensures the team adheres to Swatch Retail policies, procedures, and regulatory requirements.
• Prevent potential loses and thefts.
• Respect the given product procedures (edit falsely delivered goods, transfers, defect products, returns etc.)

Customer experience

• Customer service standards establishes and upholds high standards for customer service, ensuring every customer receives a premium shopping experience.
• Complaint resolution: addresses and resolves customer complaints promptly, turning potential negative experiences in positive outcomes.
• Feedback: uses feedback to improve the shop experience

Merchandising (store layout)

• Visual merchandising: ensures that the store's visuals merchandising is aligned with Swatch Retail / Group brand standards and optimized for sales.
• Product placement: strategically places products to highlight the latest product lines and presented in an appealing and accessible manner.
• Store layout: oversees the store layout and visual merchandising to ensure it aligns with the Swatch Group brand guidelines

Events planning & execution.

• In store events: plan and execute events and promotions to drive traffic and sales.

Technology, Tools & Innovation

• Retail technology: utilizes retail management software and other technologies to streamline operations and enhance the customer experience.
• Point of Sale System: ensure the POS systems are functioning correctly, and staff are trained in their use.

Profile

If you are highly motivated, passionate about developing your team members, and you have more than 5 years of substantial experience as Store Director, then you are the Flag Ship Store Manager we are looking for.

As Flagship Store Manager, you will be responsible for overseeing all aspects of our Flag ship store at the Bahnhofstrasse, Zürich, ranging from the store operations, a customized and unforgettable customer experience. In addition to leading a team of approximately 17 Sales Associates, you will be responsible for their development, driving sales performance, and uphold the highest standards of service and presentation.

The ideal candidate will be responsible for driving sales, enhancing customer satisfaction, develop the team members and ensuring the efficient operation of the store. This role requires a dynamic individual with a strategic mindset, capable of managing a high-end retail environment and leading a team to achieve outstanding results.

Professional requirements

• Bachelor's Degree: A degree in Business Administration, Retail Management, Marketing, or a related field is preferred.

• Retail Management Experience: Proven experience in a senior retail management role.
• Leadership Experience: Demonstrated experience in leading and managing a team, including hiring, training, and performance management.
• Sales Experience: Strong track record in driving sales performance and achieving sales targets.
• Operational Experience: Experience in managing store operations, including inventory management, visual merchandising, and customer service.

• Leadership Skills: Exceptional leadership and team management skills, with the ability to inspire and motivate a team.
• Customer Service Excellence: Strong commitment to providing exceptional customer service and creating a premium shopping experience.
• Sales Acumen: Excellent sales skills and a deep understanding of sales strategies and techniques.
• Organizational Skills: Strong organizational and multitasking abilities, with attention to detail.
• Problem-Solving Skills: Effective problem-solving and decision-making skills, with the ability to handle complex situations and make informed decisions.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with staff, customers, and senior management.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build relationships with customers, staff, and external partners.
• Analytical Skills: Proficiency in analyzing sales data and market trends to inform business decisions.
• Financial Acumen: Strong understanding of financial management, including budgeting, expense control, and financial reporting.

• Retail Software: Proficiency in using retail management software, point-of-sale (POS) systems, and inventory management systems.
• Microsoft Office: S trong skills in Microsoft Office Suite (Word, Excel, PowerPoint).

What is on offer for you?

• Work for one of the most renown Swiss watch manufacturers, a brand with an international reputation
• Be in charge of our most important Flagship Store
• Tailored trainings
• A dynamic and international working environment where diversity is the key to success.
• Be at the heart of innovation in the watch industry.
• An attractive remuneration

Languages

Very good to excellent English knowledge (C1 and above)

Good to very good German Knowledge (B2 and above)

Any other language a very asset

Company address

SWATCH Retail SA

Human Resources

Nicolas G. Hayek Strasse 1

CH - 2502 Biel/Bienne

Contact

Swatch Retail AG