Field Operations Team Lead
6 am to 9 am start time depending on business need
Who we want –
- Goal-oriented developers.Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.
- Compliance-focused orchestrators. Managers who carefully oversee people, processes, and deliverables to ensure compliance with company policies and procedures.
What you will do -
Provide leadership and expertise for loaner kit/order fulfillment. Oversee the distribution of products/services for our representatives and customers to include: order entry; picking, shipping, tracking, creating driving routes and usage. Track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization. Maintain a state of constant audit readiness and assist with preparation for audits. Implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets.
Meet established metrics for operations (i.e. turns, service levels)
Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage
Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries
Investigate customer complaints/track service levels and problem solve any discrepancies
Utilize processes and tools for scheduling surgeries
Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments)
Managerial duties including but not limited to: training, coaching, performance management and evaluation, compensation management, recruitment and terminations
What You Need –
Bachelors Degree in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree – required
Valid Driver’s license with good driving record - required
Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed – required
Ability to lift, push, pull and carry up to 50 lbs – required
Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment - preferred
