Executive, Tenant Management

MyTOWN is located in Kuala Lumpur, anchored by Malaysia’s largest IKEA. Visit us easily by bypass or take a ride on the MRT to the Cochrane underground MRT station. Our blend of fashion forward retail, amazing amenities, stylish alfresco events make MyTOWN the premier shopping destination in the heart of Kuala Lumpur. It's more than just shopping...it's an experience for everyone in the family!

Job Description

KEY RESPONSIBILITIES

• Manage day-to-day relationship with the partners and tenants includes operational issues. 
• Support the organization within every area of Tenant Management. 
• Maintaining and sustaining the mall operations from time to time. 
• Responsible for Tenants sales submission (average 95%) and system update. 
• Establish and maintain comprehensive / updated Tenants’ Relations Management database and filing system for all tenants (ie. Sales information, licenses, permits, insurances, agreements and other correspondences). 
• Coordinate, prepare and distribute work orders to relevant department(s). 
• Report, monitor and follow-up with relevant department on tenants’ complaints and resolution. 
• Support Operations in the event that tenant is not adhering to mall’s House Rules, Agreement and other required manuals in the way of recommending approach towards tenants. 
• Collaborate with other departments for improvement of tenants’ performance as well as tenancy and leasing operations.  
• Coordination with Tenant Admin (SO), i.e. tracking of signatory status and sending of documents.  
• Obtaining approval for closure applications, i.e. Festival closure, early closure for co. event, etc. 
• Mailbox key coordination – new handover, replacement of key or lock. 
• Preparing required information prior to Tenants’ meeting. 

• Certificate or Advance/ Diploma in Real Estate, Marketing, Business or ither related fields
• Minimum 2-3 years’ experience in Shopping Centre Management / Leasing / Tenant Coordination.

Motivation:

• Passionate about growing business and people together.
• Enjoy meeting customers and helping customers by providing effective solutions.
• Strong sense of achievement in change management.
• A desire for continuous improvement.
• A desire for keeping everything organized and structured.

Knowledge:

• 2-3 years of experience in Leasing Administration within a shopping centre environment.
• Strong communication, presentation and time management skills.
• Knowledge of Property Management or Tenancy agreements.
• Basic understanding of operations and technical systems related to tenants.
• Strong Interpersonal skills to build rapport and relationship with tenants and partners.
• Ability to perform job duties with attention to detail, speed and efficiency.
• Ability to manage task simultaneously, prioritize tasks and monitor progress to ensure timely delivery.
• Capable to prepare and coordinate all leasing related materials for the events and conference participation relates to the shopping centre.
• Effective and eloquent communicator and possess good verbal and written proficiency in English and a second language ie. Chinese and /or Bahasa Malaysia.
• Proficient with MS Office and other office applications.

Capabilities:

• Teamwork & Togetherness: Collaborate with colleagues, across departments and functions. Contribute to a positive and inclusive climate. Recognise the value of people with different skills, cultures, and backgrounds. Support and help colleagues.
• Passion & Commitment: Enthusiastic and result-driven, one who has a give-their-best attitude. Focus on what adds value for the customers. Follow through on commitments. Adapt to a changing environment.
• Common Sense & Simplicity: Curious to learn and try new things and inspires other to do the same. Communicate clearly and effectively. Take responsibility to understand expectations and goals for my role. Take responsibility to understand the direction of my organisation.
• Daring to be Different: Thinks out-of-the-box. Challenge existing ways of doing things. Take responsibility to contribute to marketing objectives and business goals. Take initiatives and try new ideas without fear to failure. Use mistakes as opportunities for development and improvement.
• Integrity: Accountable and honest. Open to giving and receiving feedback. Establish trustful relationships. Show empathy towards others.
• Leadership by Example: Show MyTOWNKL values through behaviours and actions. Open, straightforward, and reliable with others. Handle challenging situations and make decisions using MyTOWNKL values for guidance. Take responsibility for own actions and mistakes.

BENEFITS

• Free season parking
• Outpatient Specialist RM 5,000 per annum
• Medical insurance (self only)
• Flexible benefit of RM 1000 for Dental, Optical, Fitness & Health Screening (after confirmation of probation)
• Staff meal vouchers
• 15% Ikea discount card
• Performance bonus
• Nearby public transport
• Flexible working hours
• Regular team activities
• Company trips
• Annual leave
• Personal development opportunities