Engagement and training manager (Change expert)

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

MSF has grown significantly in the last decade, but the HR department has managed this expansion with ad-hoc tools. To better support ongoing demands and the global workforce, OCG has launched an HR transformation initiative which includes the implementation of an HR Information System.

Given the increased operational demand and complexity, MSF OCG needs improved systems to better manage people and data. The program will span several years, with incremental rollouts to different populations within in the field and HQ, covering various modules across the employee lifecycle. Having selected our HRIS vendor and integrator, we are looking for an experienced Change Manager to accompany the organisation through the deployment and adoption of this HRIS.

The HRIS Change expert is instrumental in driving the successful implementation of a new HRIS system as part of a broader HR transformation. This role is pivotal in ensuring a smooth transition by strategically managing organizational change, minimizing disruptions, and maximizing functional users as well as employee adoption. By collaborating closely with leadership and stakeholders, the Change Manager will foster a culture of change readiness and empower the organization to achieve its strategic goals through the new HRIS platform.

• Develop and execute a comprehensive HRIS change management strategy aligned with HR transformation goals, working in close collaboration with the integrator’s change management expert and with the support of the OCG change management referent.
• Assess organizational impact of HRIS implementation and identify potential resistance points.
• Build and maintain strong relationships with key stakeholders and senior leadership.
• Create and deliver effective communication plans to engage employees at all levels.
• Harness the knowledge and experience of our HRIS Integrator in terms of change management and training and adapt those to MSF environment and reality.
• Design and implement training programs to equip employees with the necessary skills to utilize the new HRIS.
• Measure and monitor change readiness, adoption and progress, providing regular updates to stakeholders.
• Manage and mitigate change-related risks and issues.
• Foster a change-ready culture and empower employees to embrace new processes and technologies.
• At time, produce communication materials to ease the adoption of new HR transformational tools, and work together with both internal experts and the integrator’s counterpart on the adaptation of communication and training material to the MSF population and culture

Education

• Tertiary degree in Organisational Development, Organisational Psychology, Human Resources or related field
• Certification in Change Management required
• · Certification in Project Management preferred

Experience

• At least 5 years’ experience in implementing change management principles, tools, models, and processes to increase the success and impact of projects, while supporting people and organisations.
• Experience in accompanying the roll-out of one or many major HRIS system(s) in last 3 years
• Experience driving large-scale change adoption programs with a focus on people and organizational impact.
• Experience developing readiness programs, training or stakeholder engagement.
• Experience contributing to a transformative program.

Skills/ Technical competencies

• Very good technology skills, both for your everyday work, as well as to inspire by your passion for technology and our new HRIS
• Exceptional, highly polished written and oral communication skills, ability to develop breath taking presentations
• Project and budget management
• Team work
• Knowledge or understanding of HR Processes

Languages

• Fluency in English or French, and excellent working knowledge of the other language

Personal Abilities/Qualities

• Excellent active listening skills
• Modesty
• Flexibility
• Eager to learn and adapt to a different organisation, or a different way of working
• Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behaviour and attitudes
• Assertiveness

• Full-time position 100% (40h/week)
• Fixed-term contract, 24 months
• Working place: Geneva, Switzerland
• Ideal start date: As Soon As Possible
• Gross annual salary (for 100%): from CHF 93’504.- to CHF 107’280.- (salary commensurate with equivalent experience and internal salary grid)
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
• Relocation package if moving from a different country to Switzerland.

Candidates submit their application following the requirements: CV 2 p. max. – letter of motivation 1p. max. – in French or English.

Deadline for application is September 1st, 2024.

We reserve the right to close the position early if we consider the number and quality of applications received to be sufficient.

The applications will be treated confidentially.

Only short-listed candidates will be contacted.

Only applications submitted on our recruitment platforms will be considered.

Please note that we do not wish to use the services of recruitment or placement agencies.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with.

We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.