Customer Success Manager (f/m/d)

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

To support our Varian’s Multi-Disciplinary Oncology business unit, we are looking for a Customer Success Manager (f/m/d). This team is responsible for managing customer success for Varian SaaS products and services.

This position can be filled as a remote role in Germany, France, or Switzerland.

Your tasks and responsibilites:

• You build trusted relationships with our customers, mainly in Germany and France, including clinic end users, customer project teams, and stakeholders.
• You understand customer needs and business objectives, overseeing project timelines, customer adoption, and best practices development.
• You serve as the single point of contact for the customer, proactively solving challenges and collaborating closely with internal teams to resolve issues promptly.
• You work with Account Managers and customers to develop and maintain customer success plans that outline key performance metrics and success criteria.
• You analyze customer success metrics and feedback, assessing risks and identifying opportunities for improvement. You report regularly to both customers and Varian leadership.
• You collaborate closely with internal teams (product management, project management, technical implementation, professional services), translating business needs, industry trends, and customer requirements to them.
• You actively engage in supporting internal teams to improve Varian’s SaaS solutions, including assisting Sales teams during pre-sales and customer training as needed.
• You drive adoption and satisfaction post go-live, ensuring customers reach their goals and maintain a strong, trusting relationship with Varian.

Your profile:

• Bachelor´s degree (or equivalent experience) from a relevant field (for e.g. Health Administration, Digital Health, Business) with min. five years of related experience
• Strong understanding of clinical workflows and the ability to communicate effectively with clinicians
• Understanding of oncology or radiotherapy workflows is a plus
• Prior experience with SaaS products/services is a plus
• Proven ability to build strong relationships with customer and internal stakeholders, engage proactively, listen and understand concerns and provide solutions
• Ability to see end-to-end processes and to think downstream impacts. You are able to analyze complex workflows and to solve problems
• Drive adaption of services and deliver on time. Anticipate risks – both people and process based – and be proactive in handling them.
• Excellent communication and collaboration skills and passion for delivering excellent customer experience
• Willingness to travel to customer sites (>40%)
• Good German, French and English language skills are required

#LI-OS1 #LI-Hybrid

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.

Fighting cancer calls for big ideas.

We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight

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