Customer Service Specialist

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

YOUR CHALLENGES

• Customers’ order management activities for the CH-RoW Sales Organization :
  
  • Order entry into ERP system for customers’ purchase order sales orders shipping from various ship points
  • Transact, monitor and track customer order changes and requirements to the specific order(s)
  • Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders
  • Backlog management
  • Ensure wholesome and complete order history in compliance to audit and filing retrieval.
  • Follow up of quotes from the existing CRM system based on adequate information from Sales Team and relevant approvals.
• Manage overdue payments and debt recovery, by driving/implementing/reinforcing the collection procedures and dealing directly with the most complex cases.
• Support and participate in all corporate projects to develop and implement ‘best practices’ and activity reporting pertaining to order management.
• Support Sales Operation Manager in achieving sales targets by managing revenue and delivery risks.
• Any other duties as required on project or necessity basis from the Sales Operations Manager / EU-RoW General Manager. (I.e. event coordinator: finding and booking venues, liaising with clients and suppliers, handling logistics, managing budgets and invoicing and presenting post-event reports)

YOUR COMPETENCIES

• Minimum 2 years of experience in operations multi-functional process environment
• Minimum 2 years direct customer service or part of the order to cash function in a fast paced environment
• Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment
• Proficiency in Microsoft Office, including Outlook, Word and Excel, Powerpoint, Microsoft D365
• Ability to demonstrate solid written and oral communication skills
• Team player with good problem solving ability
• Languages: German and English language in spoken and written form.
  

Interested? Then we look forward receiving your online application.

You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged and your ideas are welcome. We offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance to us.

www.vatvalve.com