Customer Service Specialist

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Customer Service Specialist will:

• do order handling for assigned countries from receipt of order till final 
invoicing / shipment, in order to secure smooth order processing from start to end. 

• Be the contact point for internal and external customers and stakeholders 

• Meet customer service standards by providing high customer service level 

• Support other functions with related data 

In this role, a typical day will include:

• Ensure orders are processed on time and without issues 

• Monitor and action blocked orders 

• Issue of relevant billing documents for financial processing 

• Issue or review shipping documents or any other documents needed for export, import or banks (Letter of Credit or documentary collection) 

• Organize/assist transportation for export or transit shipments and freight charges, and constant follow-up until delivery to the customer. 

• Handling all customer inquiries and complaints 

• Review and provide input to Customer Protocols and CRF (customer request form)? 

• Consignment handling 

• Regular review and accountability on open orders, accurate sales projection and risk assessment.? 

• Vacation relief for other countries 

• Apply Alcon SOPs in accordance with compliance and AFCM requirements. 

• Providing basic information on Alcon products 

• Regular calls with customers / distributors / rep.offices 

• Build strong relationships with internal and external customers and stakeholders 

• Support and involvement in adhoc projects 

WHAT YOU’LL BRING TO ALCON:

• Experiences in customer services environment 

• Commercial experience within a matrix organization, good to have leading knowledge and experiences 

• Experience in continues improvement & process streamlining/optimization  

• Flexible, reliable, good team spirit, ability to work independently  

• Good to have the knowledge of Sales Force 

• SAP experience required 

• English Fluent (written and spoken) 

• Good communication skills 

• Ability to multitask and prioritize 
• Eager and quick to learn 
• Great coaching skills 
• Reliable, exceptional work ethics 
• Ability to work independently as well as in teams 
• Ability to work under pressure 

HOW YOU CAN THRIVE AT ALCON:

? Manage your own workload and schedule while hitting your set targets

? Collaborate with teammates to share best practices and learnings as work evolves

? See your career like never before with focused growth and development opportunities

Alcon Careers

See your impact at alcon.com/career

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker