Customer Experience and Business Development (6-month Co-Op)

EF Education First is proud to offer a Cooperative Education Program (co-op) in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time.

EF is currently offering a multitude of co-ops across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

Customer Experience and Business Development Co-Op

Jan 21, 2025 – June 2025

Hybrid – 2 days remote

Full Time, 40 hrs/week

EF Explore America

Product:

EF Explore America is part of EF Education First, the world’s largest privately-owned company specializing in education and travel. EF Explore America helps teachers create experiential learning opportunities for their students through travel across the U.S and Canada.

The Role:

We are seeking a motivated and detail-oriented Customer Experience and Business Development to temporarily join our team. This co-op offers a unique opportunity to gain hands-on experience in customer service, business development, and market research. The co-op position will assist Account Managers and Business Development Managers in creating impactful materials, handling customer correspondence, and conducting competitive research to support business growth and enhance customer satisfaction.

Key Responsibilities:

• Material Creation: Assist Account Managers in developing and refining materials such as presentations, proposals, reports, and marketing collateral.
• Customer Correspondence: Support in drafting, proofreading, and managing communication with clients, ensuring timely and professional responses to inquiries.
• Market Research: Conduct research on industry trends and competitors to gather insights on market positioning, strengths, weaknesses, opportunities, and threats.
• Data Reporting: Analyze competitor data and prepare detailed reports highlighting key findings and recommendations for strategic initiatives.
• Customer Experience Enhancement: Assist in identifying and implementing improvements to enhance the customer journey and experience based on feedback and data.
• Administrative Support: Provide general support to Account Managers and Business Development Managers.

Qualifications:

• Education: Currently pursuing a degree in Business Administration, Marketing, Communications, or a related field.
• Skills:
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Attention to detail and a proactive approach to problem-solving.
• Experience: Previous internship or work experience in a customer service, business development, or marketing role is a plus but not required.

What You’ll Gain:

• Hands-on experience in customer experience management and business development.
• Insight into market research and competitive analysis.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
• Skills in creating professional materials and handling client communications.
• Networking opportunities and mentorship from experienced professionals.

EF Boston Co-Op Development Program:

As a co-op at EF Boston you'll participate in our Co-Op development program, designed specifically for undergraduates in our North American headquarters in Cambridge, MA.

EF's co-op program includes 3 building blocks: LEARN, BUILD & DRIVE.

LEARN business acumen and professional development skills.

BUILD a worldwide network of leaders, mentors, and peers.

DRIVE projects that have a global impact.

About EF Education First:

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com