Customer Engagement Manager - South East
We are currently recruiting for an accomplished Customer Engagement Manager (KAM) to take an immediate assignment covering the South East of Netherlands.
In this role your main tasks will include:
• Leads the design and implementation of digital projects
• Creation and execution of multichannel dialogues with customers
• Ensures the HCP has accurate in-depth information which can be reflected in
guidelines
• Orchestrates 3M+(s) activities which create a partnership between the
customer and Vifor Pharma
• Acts as the voice of the customer to the 3M team to create value-adding
materials and services
• Plans & executes virtual and F2F meetings
• Builds and constantly develops in depth knowledge and expertise in key
therapeutic areas at physicians’ level
• Works 80% of time in focus TA’s
• Is able to interact with MSL’s on a medically equal level in the execution of
projects and tasks
Main responsibilities:
• Customer satisfaction
• Development and execution of digital activities according to plan
• Full responsibility of all stakeholders in the account
• Total product portfolio Vifor Pharma
• Acting as the Orchestrator in the account for the cross functional team
• Customer centric patient focused
Minimum Requirements
• Strong scientific/medical knowledge on Bachelor’s/Master’s level
• Has worked in a role with a substantial Medical and Market Access component
• Digitally excellent versed
• Business/Commercial orientation/acumen
• Very strong customer focus: demonstrated ability to create win-win partnerships
• Project Management where tangible success has been achieved
• Solid understanding of the complexity and dynamics of the Dutch healthcare
market
Preferred Requirements
• Minimum 3 years of experience in the pharmaceutical industry
• Worked in a role where they have assessed and made trade-offs between
accounts
• Experience with optimized usage of products and services to benefit the
appropriate patients
CSL Vifor aims to become the global leader in iron deficiency and nephrology.
The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology and rare conditions. CSL Vifor strives to help patients around the world with severe, chronic and rare diseases lead better, healthier lives. It specializes in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision patient care.
For more information, please visit viforpharma.com
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.
