Country Product Quality Analyst
Who you are
• Act as a member of the PQR&C (Product Quality, Recovery & Compliance) team and proactively
contribute to PQR&C plan/output in order to deliver to the common objectives and goals
• Contribute to the product quality work in the retail market, ensuring that the home furnishing
range is always fulfilling both the customer expectations and the IKEA internal requirements
• Lead the analysis of possible product quality issues, based on agreed business & customer
parameters, and secure that the finding are investigated on stock
• Collect, analyse and report quality deviations from stores and other retail stakeholders and
ensure customer oriented and timely resolutions
• Facilitate product quality case management & coordination of market specific product quality
reports and claims
• Secure that all retail unit & market product quality findings are investigated centrally and
efficiently shared among units
• Coach and re-direct, where necessary, the units in common & best practice product quality
deviation reporting & sales stop processes, ways of working, tools and KPIs
• Ensure that market stakeholders are kept informed about Product Quality deviations and/or
risks
• Ensure good cooperation with Inter IKEA departments, such as Quality Support Centres &
Range &and Supply Business Areas
• Actively cooperate with all key stakeholders within commercial and beyond to secure
integration, common focus and maximize impact (for example Digital, CFF (Customer
Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance),
People & Culture)
• Be an active player in driving an open and sharing climate, being a role model of the IKEA
values, and contribute to the transformation of IKEA
Your responsibilities
'=> Professional demeanour
As a Product Quality Analyst, you will be a member of the PQR&C team and contribute to product quality work in the retail market. You must be able to prioritise and make decisions with speed and simplicity, which requires a high level of professionalism.
=> Communication and presentation skills:
You will be responsible for ensuring that all retail unit and market product quality findings are investigated centrally and shared efficiently amongst units. You will also need to inform market stakeholders of product quality deviations and/or risks. These tasks require strong communication and presentation skills.
=> Analytical skills:
You will lead the analysis of potential product quality issues and collect, analyse and report quality deviations. These tasks require good problem solving and analytical skills. You must be able to problem solve and find new ways of working by identifying better solutions and/or ideas.
=> Good English language skills:
Although the file does not specifically mention the need for good English language skills, it is usually an important skill in many work environments, especially if the company operates internationally.
To summarise, the Product Quality Analyst role requires a variety of skills including professional demeanour, strong communication and presentation skills, analytical skills and good English language skills.
Our team within Ikea
In our team we make a virtue to cut waste and keep the quality while saving time and money. You could say that we increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices. It’s a collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.
• Act as a member of the PQR&C (Product Quality, Recovery & Compliance) team and proactively
contribute to PQR&C plan/output in order to deliver to the common objectives and goals
• Contribute to the product quality work in the retail market, ensuring that the home furnishing
range is always fulfilling both the customer expectations and the IKEA internal requirements
• Lead the analysis of possible product quality issues, based on agreed business & customer
parameters, and secure that the finding are investigated on stock
• Collect, analyse and report quality deviations from stores and other retail stakeholders and
ensure customer oriented and timely resolutions
• Facilitate product quality case management & coordination of market specific product quality
reports and claims
• Secure that all retail unit & market product quality findings are investigated centrally and
efficiently shared among units
• Coach and re-direct, where necessary, the units in common & best practice product quality
deviation reporting & sales stop processes, ways of working, tools and KPIs
• Ensure that market stakeholders are kept informed about Product Quality deviations and/or
risks
• Ensure good cooperation with Inter IKEA departments, such as Quality Support Centres &
Range &and Supply Business Areas
• Actively cooperate with all key stakeholders within commercial and beyond to secure
integration, common focus and maximize impact (for example Digital, CFF (Customer
Fulfilment), Communications, Sustainability, BNOF (Business Navigation Operations & Finance),
People & Culture)
• Be an active player in driving an open and sharing climate, being a role model of the IKEA
values, and contribute to the transformation of IKEA
Your responsibilities
'=> Professional demeanour
As a Product Quality Analyst, you will be a member of the PQR&C team and contribute to product quality work in the retail market. You must be able to prioritise and make decisions with speed and simplicity, which requires a high level of professionalism.
=> Communication and presentation skills:
You will be responsible for ensuring that all retail unit and market product quality findings are investigated centrally and shared efficiently amongst units. You will also need to inform market stakeholders of product quality deviations and/or risks. These tasks require strong communication and presentation skills.
=> Analytical skills:
You will lead the analysis of potential product quality issues and collect, analyse and report quality deviations. These tasks require good problem solving and analytical skills. You must be able to problem solve and find new ways of working by identifying better solutions and/or ideas.
=> Good English language skills:
Although the file does not specifically mention the need for good English language skills, it is usually an important skill in many work environments, especially if the company operates internationally.
To summarise, the Product Quality Analyst role requires a variety of skills including professional demeanour, strong communication and presentation skills, analytical skills and good English language skills.
Our team within Ikea
In our team we make a virtue to cut waste and keep the quality while saving time and money. You could say that we increase operational excellence without sacrificing what IKEA customers want: a wide range of well-designed, functional home furnishing products at low prices. It’s a collaborative process of continuous improvement and an ongoing challenge to make the most of every single thing.
About the company
