Complaint Handling Specialist (m/f/d) Medical Device – initially 18 months fixed-term position

As a Complaint Handling Specialist (m/f/d) you will be in charge of investigation of complaints to determine root cause of complaints as well as statistical evaluation. You will be focusing on our  Instruments portfolio. This position offers an excellent opportunity to start your journey with the medical device quality team at Stryker, widely recognized as a top-tier company in the medical device industry.

What will you do

• As a Complaint Handling Specialist (m/f/d), you will play a crucial role in conducting structured investigations for reported cases from the field on products of the Instruments portfolio.

  • In addition to technical and clinical questions, you will work with experts from the respective departments to investigate them.

  • Based on the results of the investigation and taking into account the determined risk assessment and production data, you will discuss and evaluate the case.

  • You will be in close contact with our partners from the areas of quality, R&D, manufacturing, regulatory affairs, and clinical.

• You will analyze data, such as determined failure modes and causes of errors, for critical developments and trends as well perform daily analyses using TrackWise or MS Access to perform daily reports to also support the effort of our partners from Quality, R&D, regulatory affairs and clinical.

• You will be instrumental in supporting and managing the product return process, ensuring that all returns are meticulously tracked and documented within the TrackWise system.

• You might will assist with various post-market activities and operational, cross-divisional projects for the continuous improvements of our products.

What will you need

• You have completed BS in Engineering, Science, or related degree.

• Ideally you have gained around 1 year of experience in medical technology or another regulated sector in the area of complaint handling or related.

• Ideally you have experience in complaint handling or PMS (Post Market Surveillance). Familiarity with TrackWise is advantageous.

• Your high analytical thinking skills, coupled with your problem-solving skills, will help you to carry out well-founded root cause analyses and identify trends.

• You enjoy working and communicating across interfaces.

• Experience with the ISO 13485 medical device standard as well as in post-market monitoring of medical devices (2017/745 MDR (EU)) would be a plus.

• You have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

• Your English and German language skills enable you to collaborate with colleagues and stakeholders on a global basis as well in the local office.

Diversity is important to us. We welcome applications from people regardless of their ethnic, national or social origin, gender, disability, age or sexual identity. 

Additional information

The position is initially limited to 18 months. Due to the large number of different positions and areas of responsibility, Stryker often offers the options of being taken on in a permanent position. 

Thanks to our flexible working hours model, you will have the opportunity to work partially from the home office. However, a regular presence on site at our location in Freiburg should be always given to build sustainable relationships and maintain personal contact with colleagues as well as the departments.

Your application

We are looking forward to your online application including all relevant documents such as CV, cover letter, transcript of results, and references. Please note to upload all attachments directly in our application procedure under the item "CV". 

Please note that the internal job title may differ from the ad title. 

Your contact:

In case you have further questions regarding the position, please feel free to directly reach out to Monika Ambroziak: Write an email.