Commercial Quality Senior Analyst (Americas) (multiple)

Johnson & Johnson is currently seeking a Commercial Quality Senior Analyst (Americas) (multiple), to join our Abiomed Team.

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

Due to significant growth, Abiomed is working to develop and enhance Commercial and Distribution capabilities globally, including Quality Operations support to these functions. The incumbent will be responsible for supporting multiple workstreams in support of this development activity, focused on implementation of J&J standards compliance for commercial operations, escalation and field action, 3PL logistics supplier quality, supplier quality management for distributors, storage, transportation, pack to order operations, repack/relabel, field service, product returns and material and product controls.

The incumbent will complete shop floor Quality responsibilities in the distribution center following standard operating procedures to ensure compliant, and efficient activities for the Americas region, with an unwavering focus on customer experience.

Key Responsibilities:

• Partners with the Abiomed Commercial and Distribution organizations to define customer priorities and quality plans to achieve customer requirements, support growth and ensure compliant commercial and distribution operations, with a focus on the Americas region.
• Completes commercial quality related escalations in accordance with Abiomed SOPs as directed.
• Executes Field Actions in accordance with Abiomed SOPs as directed.
• Performs shop floor Quality activities for all Peabody DC and Danvers related distribution, transportation, and customer service, including PTO (pack to order).
• Approves, leads, or assists in investigations of non-conformances, and corrective and preventive action (CAPA) for Americas distribution/PTO, transportation, and customer service.
• Facilitates constructive interactions with suppliers to optimize logistics operations, encompassing effective communication, problem-solving, comprehensive training initiatives, and the deployment of new legislation and corporate requirements.
• Reviews and approves assigned related change controls for Americas distribution, transportation, and customer service.
• Defines in collaboration with Abiomed Quality Management, processes, systems, resources, and SOPs, for the organization to align with the J&J policies, J&J standards, and applicable regulations. Develops proposals and options and builds consensus with colleagues on the solutions.
• Implements the aligned processes and procedures at Abiomed to ensure compliant, efficient, and effective Commercial Quality operations in support of substantial growth forecast for the Abiomed business.
• Ensures appropriate self-training is planned and achieved to support compliant operations within Commercial Quality. Ensures technical and business self-development through robust development planning and execution.
• Identifies and implements cost and efficiency opportunities in collaboration with business partners in support of the Patient First agenda.
• Other activities as required by management.