Commercial Process Coordinator for Future Cabin Product (80-100%, all genders)
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
The Commercial Process Coordinator for the cabin introduction will play a critical role in shaping the commercial and operational introduction of our new cabin. Collaborating with various areas, this role ensures that our processes are aligned with our operational goals and customer standards.
- Collaborate with multiple areas within the Lufthansa Group, ensuring that booking processes align with overall objectives for the new intercont experience.
- Represent the interests of the introduction program in cross-functional projects.
- Ensuring bookability of the new intercont cabin in various touchpoints
- Work with various departments to define target processes, ensuring both operational and customer experience goals.
- Conduct thorough gap analysis to identify discrepancies between current and desired processes and develop actionable plans to bridge these gaps.
- Evaluate the potential impacts of future commercial initiatives on operational teams, proposing effective solutions to mitigate any adverse effects.
- Bachelor’s degree in Business Administration, Engineering or IT
- Experience with ancillary booking processes is an advantage
- Ability to work independently and perform well under pressure
- Strong analytical and conceptual skills.
- Hands-on mentality with a strong focus on implementation.
- Excellent team player with high commitment and flexibility.
- Methodical and well-organized working approach.
- Proficiency in MS Office.
- Fluency in written and spoken German and English.
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
