Cloud Specialist

For an international organization, we are seeking a

Under the direct supervision of the Head of IT, you will :

• Design and develop structured mechanisms and procedures for providing IT support to the organization. This includes issue reporting, troubleshooting, technical and process resolution, resource requirements, tracking, follow-up, and reporting.
• Collaborate with the Head of IT, colleagues, and external IT consultants to resolve complex technical issues, and oversee the hiring and management of outsourced technical specialists as needed.
• Develop and propose an IT support strategy for the organization.
• Prioritize, plan, and resolve issues reported by end users of the organization's web-based applications and databases promptly.
• Provide expert technical support, advice, assistance, and customer service on IT matters to end users and staff, including application enhancements, database improvements, and other user-driven requirements.
• Participate in the deployment, complex configuration, support, and further development of the cloud system.
• Design, operate, and maintain the cloud infrastructure using a fully automated approach.
• Assist in building and migrating applications, software, and services in accordance with cloud architecture principles.
• Help implement tools for the automation of configuration management, service catalogs, and other processes.
• Provide operational support to development teams for the staging and production deployment of applications.
• Create, develop, and maintain support and instructional documentation, training materials, and relevant technical and user documentation on web-based applications and databases. Plan, coordinate, and train or ensure the training of staff and users on these applications and databases.
• Perform other job-related duties as required.

Your skills

• A first-level university degree in information systems with a focus on web technologies or a related field.
• AWS Solution Architect Certification (Associate or Professional) and/or AWS DevOps Certification is a strong asset.
• A minimum of 6 years of experience in IT service provision, including at least 3 years in developing and deploying major IT systems.
• Significant experience in managing multinational projects and teams, including internal staff and external contractors, to deliver complex software products.
• Extensive experience in solution, technical, integration, and/or security architecture and methodologies.
• Familiarity with ITIL processes such as Incident, Change, and Problem Management.
• Experience with AWS (Amazon Web Services) cloud solutions.
• Expertise in troubleshooting complex CI/CD issues.
• Proficiency with configuration management tools.
• Deep knowledge of containerization techniques and best practices.
• Expertise in container orchestration tools such as Fargate and ECS.
• Strong hands-on experience with infrastructure automation tools such as CloudFormation, Terraform, and Ansible.
• In-depth knowledge of AWS and cloud best practices.
• Interpersonal skills for providing seamless customer service, along with the ability to rapidly identify, analyze, and resolve problems.
• Knowledge of blockchain is a plus.
• Excellent proficiency in written and spoken English.
• Knowledge of other languages is desirable.
• Exceptional diagnostic, problem-solving, and customer service skills.
• Ability to troubleshoot technical problems effectively.
• Capability to work independently.
• Ability to communicate technical information to a non-technical audience.
• Excellent interpersonal skills and the ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Your contact

Morgane will be happy to receive your application.

You can apply directly online.

Please mention reference 110-MOLE-157049-7-EN in your application.

NB : If you do not hear from us within 15 days, please consider that your application has not been successful.