Client Enablement Specialist

At Mercer, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally – regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here.

Mercer’s Health & Benefits Consulting team is seeking a passionate, energetic and creative bilingual Client Enablement Specialist to support our sales, account management and communication activities with clients.

Client Enablement Specialist

What can you expect?

As a Client Enablement Specialist, you will support the client facing teams with many activities including,hosting client meetings, presentation creation for Sales and Account Managers, conduct simple client presentations, creation of communication assets using templates provided and working with vendors to help support Sales and Account Managers with their clients. You will support each of the various team members on the team to create a clear and cohesive message throughout the client journey.

For example, you will support the Sales team with collateral for sales pitches, you will support the Account management team with the creation of assets to support platform launch and events and its delivery to users of our platform via digital means. You will work on simple sales opportunities, follow up on leads and work to build the Digital Health portfolio.

What is in it for you?

• At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture of performance, growth and safety, as well as benefits and resources that support your wellbeing and career development
• The opportunity to work with some of the smartest and most energetic people in the industry, who will nurture, challenge and enable you
• Chance to work on an innovative team focused on growth
• A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are
• The opportunity to network, share views, and learn from others by getting involved with our Business Resource Groups: PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network
• A variety of virtual learning and development resources to support your personal and professional growth
• Generous paid time off and a flexible work schedule that accommodates your home life and commitments outside of work

We will count on you to:

As the Client Enablement Specialist within Mercer’s Digital Health team, you will work with the team to support client initiatives led by members of our Digital Health team. This role is an exciting opportunity to utilize your creativity, communication skills and innovative thinking to drive growth and satisfaction with our Digital Health platform and solutions. The key role objectives and activities are:

• Collaborative with Sales to support the creation of sales pitch decks, sales collateral and assets to enable the closing of new sales opportunities.
• Partner with the Account Management and Implementation teams to support with launches, the development of ongoing materials to support challenges, coordinating and organizing employee sessions and other miscellaneous events happening with our clients.
• Work with vendors on behalf of Sales team and Account Management to support with client specific information
• Develop and use digital campaign tools to send employee communications and track its success.
• Work with the operations team in building communications through the use of templates and InDesign.
• Support future reiteration of our programs through the collection and analysis of data and metrics.
• Attend and host specific client meetings and functions, both virtually and onsite.

What you need to have:

• BA/BS degree
• At least 2 years’ experience in a B2C communications role
• Fluent in both English and French Canadian is required
• Proven experience in supporting sales and account management with client collateral and presentations
• Knowledge and experience using Adobe Creative Suite for images in Photoshop, illustrations in Illustrator and artwork in InDesign
• Ability to work with multiple stakeholders and manage timelines accordingly
• Ability to build and create materials necessary to succeed based on the various audiences one might encounter
• Ability to travel and host client onsite sessions if necessary approximately 15% of time

What makes you stand out:

We are looking for a highly motivated, creative, self-starter with an entrepreneurial spirit to help build this emerging market. The ideal candidate will embody:

• Creative and willing to think differently in a very simple way
• Strong collaborator, team oriented and excellent communicator
• A history or knowledge of employee benefits and digital health solutions is advantageous
• Keen interest in the value of technology in business and how this can transform employees’ lives
• Self-motivated, focused, ambitious and highly professional with a strong sense of fun!

In accordance with applicable legislation, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact Write an email.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/. Follow Mercer on Twitter @Mercer.