Cargo Customer Service Agent
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
The Cargo Customer Service Agent's main tasks are:
- Secure a result oriented, business driven and sustainable customer relationship with cargo agents
- Promote SWC Network and products
- Handling and monitoring all queues in Swiss Worx
- Booking and supervision of shipments in Swiss Worx
- Collect and exchange market - benchmark data and share with superior
- Proactive communication to customers whenever an irregularity occurred
- Provide ad-hoc offers based on given parameter on short term basis
- Adherence to service levels and lost call rate
- Tracing activities for import and export shipments
- Optimize flights and trucks utilization in order to reach a high revenue contribution
- Request ad-hoc trucks or aircraft upgrades whenever needed
- Control and management of ULD Stock
- Distribute Airwaybill stocks to customers
- Supervise bookings done via e-booking tools
The ideal Cargo Customer Service Agent should meet the following requirements:
- High School Diploma
- IT applications knowledge: MS Office (Word, Excel, PowerPoint)
- Good experience in the air cargo industry (forwarder, airline or both)
- Native level skills in Czech
- Excellent written and spoken English skills required
- Adaptable and flexible in changing work environments
- Excellent problem-solving and decision-making skills
- Strong attention to detail and accuracy in completing tasks
- Ability to prioritize and manage time effectively
- Demonstrated ability to work well in a team and independently
- Strong work ethic and commitment to excellence
- Willingness to learn and take on new challenges
- Ability to remain positive and productive in challenging situations
- Strong organizational and planning skills
- Must possess a legal work permit in the Chech Republic