Business Intelligence Analyst/Customer Support Manager

Proclinical is seeking a dedicated and analytical Business Intelligence Analyst / Customer Support Manager for our EMEA Operational Excellence department. The successful candidate will be responsible for supporting our affiliates with Business Intelligence and Customer Support, focusing on CRM, Veeva Promo-Mats, Qlik Sense, Board, and Sales and Activity reporting & dashboards. The role involves problem-solving, end-user support, and ensuring the effectiveness and efficiency of implemented solutions.

Please note that to be considered for this role you must have the right to work in this location.

Responsibilities:

• Update monthly sales and activity reports from various data sources.
• Handle ad hoc data requests and queries from commercial teams.
• Improve current analysis, reports, and dashboards.
• Develop further analysis/dashboards using available BI tools.
• Maintain Territory alignments and implement required geographic structure changes.
• Calculate Sales Incentive Schemes to standard and timelines required.
• Manage targeting and segmentation for assigned countries.
• Support implementation of the CRM including user needs gathering, system testing & post go-live user support.
• Train key users in Sales, Medical Affairs & Marketing on relevant systems.
• Support the Omnichannel initiatives and implement local Digital Solutions.
• Attend Operational Stability meetings to update on specific CRM issues and collaborate with CRM technical team to resolve.

Key Skills and Requirements:

• Degree/Masters/PhD university degree in Science/ Business/ Computing desirable.
• Fluency in Arabic and English.
• Proven ability to work both within a team and independently.
• Understanding of CRM systems.
• Knowledge of BI tools (Qlik Sense, Power BI, etc).
• Experience of using ETL (Extract, Transform, Load) Tools such as Synapse.
• Experience in the pharma industry.
• Excel expert, PowerPoint high level.
• Excellent verbal and numerical reasoning.
• Strong analytical work with experience of working with data and databases.
• Excellent prioritisation, planning and organising skills.
• Strong problem-solving skills.
• Excellent interpersonal, networking and team working skills.

If you are having difficulty in applying or if you have any questions, please contact Anjali Parbhu.

Apply Now:

If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.