Banking Applications Support Specialist (12 months contract)

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in 30 offices in financial centres worldwide, currently employing over 5,000 people.

Pictet Wealth Management combines more than 200 years of Swiss banking heritage with global investment expertise. The Partner-owned financial service group offers a comprehensive service for wealthy individuals and families including discretionary and advisory investment solutions and family office services.

As a member of the BACS team, you will provide support for the key digital solutions provided to clients of the Pictet Group. You will play a crucial role in providing support and assistance for both clients and internal stakeholders, as well as helping to ensure these applications and processes are seamless.

• Handling emails and calls received by the Client Call Centre (CCC), providing accurate responses and resolving any issues encountered by users of mobile banking applications.
• Providing Level One support and following up on problem resolution with Level Two and Level Three support to ensure efficient and timely resolution.
• Collaborating with other business lines to manage communication on online banking applications, ensuring smooth and consistent communication.
• Taking part in in user acceptance tests (UATs) to validate the functionalities and usability of mobile banking applications.
• Performing administrative and production tasks related to the team's mission.
• These responsibilities encompass the key areas of focus for a member of a client support team in the mobile banking field.

• Swiss CFC diploma in commerce; or qualification(s) deemed equivalent.
• Minimum of two (2) years’ experience in the banking industry would be a plus.
• Proven experience in providing help desk-type support.
• Fluent French and English (both spoken and written); with knowledge of German and Spanish a plus.
• Must be resident in Switzerland.
• Strong commitment to client satisfaction with a deep sense of client service.
• Excellent interpersonal skills, together with effective communication and relationship-building abilities.
• Good listening skills, capacity to show empathy and patience to deliver outstanding service to clients.
• Ability to work well as part of a team and to foster collaboration and cooperation among colleagues.
• Excellent organisational skills, flexibility, ability to work independently and initiative.
• Proficiency user of digital tools and the most widely used communication devices (iOS, Android).
• Good knowledge of Windows and Mac environments.

Ref : BASS/SN/JPR

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.