Associate - On-Site Technology Support - Enterprise Technology at EY (Graduate)
1516344
The opportunity
Embark on your next journey and join our unique Enterprise Technology Team to help solve exciting problems on a daily basis!
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.
Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.
Skills and attributes for success
Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
Excellent communication, interpersonal, organizational, and time management skills.
Excellent customer service attitude.
Ability to liaise and work effectively with all levels of end users and IT personnel.
Ability to communicate effectively with supervisor and peers.
Approximately 2-4 years of experience in end user technology support
