Associate Project Manager-Customer Experience & Events
18 month fixed term contract position based in Carrigtwohill, Cork
Job Description Summary ?:
Drives world class customer experience for both internal and external customers.Manages events related to Instruments Innovation Centre activity.
What you will do:
- Provision of a world class customer experience for both internal and external customers
- Conduct Customer Feedback/Evaluation Forms – hold feedback meetings with organizers of events
- Maintain a comprehensive Customer Experience Program.
- Develop agenda/brochure format for Customer Experience
- Liaise with UCC / Assert on R&D and customer lab activities, including Specimen ordering and management
- Liaise with UCC / Assert on training for IC staff, create a rolling 3 – 6 month general and specific anatomy education program.
- Recovery of all costs associated with customer experience program
- Maintain and update as required, in conjunction with Assert an SOP for lab set up and logistics
- Liaise with our legal team to create new or update existing contracts to manage capital equipment and maintenance agreements between Stryker/Assert/Techno/Others
Minimum Qualifications (Required):
• BS or equivalent and 2+ years of work experience
About the company
