Associate Manager-Global Incident Management

Professional

MU

Operations

Allianz Technology

Allianz Services Mauritius

Full-Time

Hybrid working

Permanent

55128

Non-Executive

Associate Manager-Global Incident Management

55128 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

As part of Protection and Resilience, the Global Incident Management function, located within Allianz Mauritius, performs security monitoring around the clock and manages incidents for entities out of the Allianz Group. It operates in shifts alongside other operators for potential and active threats to keep Allianz’s people, assets, business continuity and high standing reputation safe around in today’s complex and everchanging environment.

The Associate Manager has the responsibility to manage the daily tasks of the operators, maintain a good customer relationship and meet their business requirements. The candidate will also need to perform quality control on incident initial assessment and notification sent to stakeholders and communication shared with leadership. The role will involve leading a motivated team to deliver best-in class service in Protection & Resilience for global customers that fulfills regulatory and internal requirements.

Key Responsibilities:

• Manage a team of senior operators and night shift operators
• Onboarding of new clients and walking them through the team’s processes
• Be the point of contact of Allianz stakeholders and manage customer requirements and expectations
• Be in regular contact with the clients to discuss KPIs, SLAs and areas for improvement
• Perform quality control on daily tasks and ensure relevant incidents are flagged within SLA
• Perform continuous improvement controls to ensure the team’s activities are fit for purpose
• Assess possible threats using an advanced security monitoring tool and various resources
• Maintain good relationships with third parties
• Facilitate communication with stakeholders to ensure incident resolution and subsequent closure
• Perform any cognate duties as may be assigned by the management

Key Requirements:

• University degree in Information Technology or Information Security
• At least 6 years of working experience in the IT sector and in Incident management
• Good leadership skills, self-motivated, autonomous, proactive, and customer-centric working style

Key Skills:

• High fluency in English; additional fluency in multiple languages is highly appreciated
• Excellent communication skills, high level of self-organization, and critical thinking ability
• High comfort level with IT tools
• Computer literacy in MS Office (good knowledge of Excel/Power Point)
• Ability to work under pressure and act with sense of urgency when time is of essence and the situation requires an action with given information at hand
• Well-developed social skills and cross-cultural experience (ability to operate within a global team environment / work within global virtual teams)

What We Offer:

Come to the Allianz side! We have attractive Compensation and Benefits:

• Fixed Benefits - We place people at the core of what we do, this is why we are committed to your personal wellbeing and professional growth
• Flexible Benefits - We care about the performance of our employees, and we know it can only be reached by ensuring your proper work-life balance: Medical Insurance, Private pension, many other benefits
• Rewards and Recognition Program and Personal Development plans
• Complete Training Curricula available, LinkedIn Learning
• Flexible working environment (work from home, hybrid)

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.