Assistant Manager Support and Control - Fixed Term (6 Months)

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Role Purpose

Ensures trades are settled and registered with the BSP on time and in accordance with client's instructions and in compliance with procedures, SLAs, minimum service standards, and policies to achieve high level of client satisfaction and operational efficiency, and avoid claims, penalties or sanctions from regulators. Ensures that all static data and system maintenances, monitoring and processing of client instructions, fee billing and management reports are properly executed and delivered as per agreed service level agreement (SLA)/service standards of clients. Ensures completeness of all incoming Securities Services (SSv) client instructions via various communication channels being managed and ensure these are distributed (as applicable) to the relevant SSv operations teams for timely processing. Expected to uphold always set service standards and initiate and pursue service improvements/process efficiencies.

Principal Accountabilities:

Maintaining high standards of operational efficiency

• Adhere to the standards and procedures outlined in the Operating Manual, Service Level Agreements, and the department’s Minimum Service Standards.
• Reviewing systems and processes to improve operational efficiencies.
• Investment Licensing & Regulatory Reporting
• Monitoring investments for registration by the BSP
• Perform maintenances or approvals in eBSRD
• Monitoring deficient documents from counterparties documents for BSRD application/Local payments from/to counterparties/banks/brokers and other departments.
• Adhere to regulations in the preparation of reports (ie. accurate reports to BSP, etc..)
• Ensure timely and accurate BSRD registration and reporting of client’s investments to the BSP.
• Coordinating with BSP on snags, special handling, and other inquiries.
• Handle snag items and reconciliations of holdings, cash, and BSRD as necessary.

Static Data Processing:

• Process account opening, maintenance, and closure in GHSS and other relevant systems
• Process other static data/set up requirements
• Ensure data integrity of securities accounts and other static data in GHSS and other systems used by SSv MNL by approving maintenance properly through GHSS and other system used by SSv MNL against approved source of documents.
• Drafts account related confirmations and responses to account related queries including static data, charges, and statements.

Non-STP instruction monitoring and handling:

• Ensures that non-STP instructions from clients received via SmartWorkBench (SWB), SFG, and HSCBNet are properly monitored, distributed to SSv teams, reconciled, and processed accordingly as per agreed SLA of client.
• Ensure that only authenticated instructions are accurately processed, proper indemnities are in place prior to processing.
• Ensure call back procedures are followed for relevant settlement and payment transactions prior to approving.

Fee Billing and Supplies Management

• Ensures accurate preparation and monitoring of client invoices and payment by reviewing client invoices, corresponding entries and payment, billing and account maintenance/ tariff requests.
• Ensures that payments to supplier billings are properly executed on a timely manner.
• Ensures proper management of supplies requests.

Providing high quality of service to clients

• Ensures high standard quality in customer services is maintained by complying with service standards and committed service levels agreements.
• Regularly reviewing the customers’ Standing Instructions and behaviours and work with Client Services and Account Management for value-added service improvements and client solutions to enhance current service offering.
• Assist in gathering statistics/data related to tariff, charges, and client's account.

Manages operational risks, including its identification, assessment, mitigation and control, loss identification and reporting

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Managing operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
• Handles monitoring of name check screening, nostro and cash transactions
• Ensures accurate and timely dispatch of internal and external customers/ regulator/ management reports by verifying and ensuring controls are in place for the validity of data that will be used for reporting purposes
• Assist in risk-related tasks such as inputs to NFR-related MI/reports and data gathering for testing requirements.
• Assists the Lead Records Custodian of SSv in demonstrating compliance to group policy and standards of records management.
• Ensures prompt escalation and timely coordination of operational/client issues to mitigate SSv operational risks by monitoring, investigating and resolving (where applicable) various maintenance and exception reports, snag items for reconciliations or identified process gaps (where applicable)
• Comply with all relevant internal and external rules, regulations and procedures that apply to the business area, specifically Internal Controls and appropriate Compliance policy.
• Perform other tasks as may be assigned by VP Service Delivery

Teamwork and collaboration

• Be a team player and take action to improve communication within the team and internal client groups.
• Promote culture of trust and encourage open and 2-way communication.
• Actively share information with the team, ensuring that business priorities and opportunities are understood.
• Do relief work for colleagues on leave
• Perform other sundry duties, as required by section executives and officers or operational requirements

Qualifications

Experience, Skills and Qualifications

• Knowledge in Microsoft Excel, Word, PowerPoint, Business/Data Analytics, Programming
• Must be organized, analytical, with keen attention to detail, a fast learner and efficient worker and have the ability to prioritize tasks.
• Must possess effective communication (verbal and written) and interpersonal skills.
• Must be inquisitive, service and goal-oriented, resourceful and self-reliant.
• Must be able to think and work effectively under challenging situations to properly manage multiple tasks and identify any potential issues and resolve them.
• Must have strong sense of ownership, responsibility, accountability, and teamwork.
• Knowledge on general banking operations, the local securities market, and Bangko Sentral regulations and reports (as applicable) an advantage

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited