Assistant Director of Event Services

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

As the Assistant Director of Events, you will be assisting the Director of Event Sales & Services to achieve superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.

Reporting to the Director of Event Sales & Services responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service.
• Assist Director in managing all activity related to the Event Sales & Services Office; ensuring all service standards are followed.
• Assist Director in ensuring that Health & Safety standards, as well as departmental policies and procedures, are complied with.
• Assist Director with organization and supervision of assigned conventions and catering events; ensuring that group resumes, conference agendas, event orders, etc are prepared and distributed accurately and efficiently to ensure operational success.
• Assist Director in preparing annual budget for approval.
• Assist Director in developing annual business and marketing plans for the department.
• Assist Director in preparing monthly forecasts and departmental budgets, ensuring accuracy and achievement.
• Attend/lead necessary meetings within hotel that effect/are effected by the Event Sales & Services department; in absence of Director.
• Plans and executes complex group events such a full or partial hotel buyouts as assigned by the Director of Catering.
• Conduct any/all site inspections as required.
• Handle appropriate file workload; setting the example for departmental colleagues.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
• Play active role in local community through associations, memberships and involvement.  Be an ambassador of the hotel within the local community.
• Assist the Director with departmental recruitment, hiring and onboarding of new team members
• Inspire high-performing multi-cultural, multi-generational teams that build the ACCOR Events talent pipeline.
•  Lead with ACCOR culture engaging with Team Members through direct and meaningful interactions.
•  Motivate and provide a work environment in which team members are productive.
•  Listen and respond to team members needs while having an open-door policy.
•  Manages group and interpersonal conflict effectively.
• Assist Director with necessary training for department colleagues; coaching and counseling as necessary to provide tools for success.
• Additional responsibilities, as outlined by Director.

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Your experience and skills include:

• 6+ years of hotel event planning experience required. 
• Positive and expert problem solver.
• Hospitality Business degree preferred. 
• Able to work in high-pressure environment.
• Creative and passionate about events and customer service
• Excellent interpersonal and communication skills; a team player/mentor

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V