Area Manager, Partner Growth & Agility Team (Kuala Lumpur)

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Area Manager, PGA (Based in Kuala Lumpur)

The Area Manager is accountable for leading a team within the Partner Growth & Agility - Account Management Team that is responsible for the account management of lodging products for in APAC.

As an Area Manager, you and your team will support delivery of revenue and/or account management goals, by contacting potential lodging partners and successfully transmitting the EG value proposition.

In doing so, you and your team will work with Expedia Group’s tools to help our lodging partners maximize their production potential from their participation in the Expedia marketplace by efficiently utilizing the power of Expedia Group’s unique data insights, marketing, distribution, and revenue management toolset.

What you’ll do:

• Overall accountability for a region within the Partner Growth & Agility - Account Management Team

• Responsible for continuously improving team productivity & effectiveness through coaching interactions

• Developing skills & strengthening capabilities of team members, including Partner Experience Managers

• Effectively drive team performance, handle working relationships, team’s productivity, employee engagement and morale, building a culture aligned with the EG Values

• Collaborate with in-market Account Management and other internal teams on strategic and business development initiatives and ongoing operational issues. These could include, for example, commercial items, like market insights and trends, revenue enhancement opportunities, aggregator strategies, etc.

• Lead and support on transformational change

• Provide input to senior management in developing effective and scalable solutions to improve process efficiencies

• Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g., tourism bureau, hotel association, etc.) and provide expertise to the local industry

• Promote Expedia’s full suite of product offerings to lodging partners and educate them on the full use of our products and tools

• Lead the execution of overall business plans to meet or exceed key targets, goals and/or strategic objectives set by leadership

Who you are:

• Bachelor’s in any related field; or equivalent related professional experience

• Proficiency in English required, additional language proficiency a plus.

• 7+ years’ experience in account management or inside sales, travel industry experience a plus.

• Experience coaching and managing a team of account managers

• Demonstrates the ability to achieve and set goals

• Lead cross-functional teams successfully in a fast-paced team environment

• Strong project management skills, including managing multiple projects at a time, prioritizing effectively, and meeting deadlines

• Proficiency with Project Management and CRM tools (Salesforce)

• Establish and adhere to priorities in a fast paced environment

• Organization and time management skills, rigor, attention to details

• Authentic relationship builder; earns the confidence of others

• Appetite for innovative technology and a fast-changing business environment

• Ability to select and present insightful datasets including performance, market, and competitor analysis to implement significant action plans based on the data

• Ability to negotiate/influence with multiple stakeholders

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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